Visitor Experience Assistant (Museum)

This is a Gloucester City Council job.

• Job Title: Visitor Experience Assistant (Museum)
• Job Location: City Museum
• Salary: £21,968 - £22,777 per annum (pro rata)
• Hours per Week: 6.00
• Contract Type: Permanent
• Closing Date: 25/06/2023
• Job Requisition Number: 6745
• This post is not open to job share

We are a dynamic local authority providing essential services to the people of Gloucester.

The Museum of Gloucester are looking for a new member of staff to work 6 hours every weekend.

You will be responsible for delivering an exceptional customer experience to each and every one of our visitors. As one of the first people our customers interact with when they walk through the door or pick up the phone, you will confidently engage and share Gloucester’s story.

As the face of the Museum of Gloucester you will ensure that our gallery visitors, families, school groups, corporate hires, and visitors to the venue, walk away with the most positive memories of their visit. You will engage with our visitors and tell stories about Gloucester and its Museum Collection.

You will also take every opportunity to upsell and generate income through our events, gift shop and café services and capture donations and feedback whilst building a rapport with your customers.

Skills: Customer service excellence is your number one priority, and you must be passionate about engaging with people. You will be confident in dealing with a wide range of customers and be able to work under pressure. Teamwork is essential; there is no ‘I’ in team when it comes to our cultural venues and you must be confident in your communication skills. Attention to detail is critical as we look for excellence in every single aspect of the role.

This role can also be physically demanding with event set ups and exhibition change overs where moving furniture and equipment can be frequent, so not only will you have a constant smile on your face, you will be prepared to muck in to get the job done.

This role will predominantly be based at the Museum of Gloucester however, your resource may be utilised at one of our other City Council run Cultural venues providing you with great opportunity for personal development.

Working in a 24/7 industry, you will work on an annualised hours contract therefore a level of flexibility is required within the role.

Additional Information

To access the Job Profile, please follow the link below:-

Visitor Experience Assistant (Museum) - Job Profile

Gloucester City Council is committed to safeguarding and promoting the welfare of children and young people or vulnerable adults and expects all staff and volunteers to share this commitment.

Equality and Diversity

We recognise the positive value of equality and diversity and pride ourselves on growing a high-performing workforce that is diverse, skilled and talented; that represents the community it serves.

We aim to recruit a diverse pool of talent and will recruit the person who is most suited to the job without regard to their race, colour, religion or belief, age, nationality, ethnicity, sex, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, caring responsibilities or disability.

We are a disability confident employer committed to removing barriers to employment to those with disabilities or long-term health conditions. Reasonable adjustments will be made to the recruitment procedure to ensure that no-one is disadvantages because of their disability. Please contact the recruitment team if you require support or reasonable adjustments during the application or recruitment process [email protected]

Further information on our commitment to Equality and Diversity can be found Here

If you wish to apply for this position on a secondment basis, please obtain approval from your current line manager that you may be released on a secondment before submitting an application form.

It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a 'customer facing role' must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.