Visa Processing Officer Bristol, England

South Gloucestershire Council

Full Time Bristol, England 10.56 - 12.04 GBP Today

Job description

How you'll make a difference

Applying for UK citizenship, settlement or a Visa can be very daunting your role will be to guide individuals through this process.

You will make the biggest difference to people’s lives; helping eligible individuals navigate the complexities of the process and support them as they take their first steps to build a new life in the UK.

Working hours are Mondays to Thursdays 8:30 – 17:00 and Friday 8:30 – 16:30, although we will also consider a job share arrangement.

What will you be doing?

You will be the first point of contact for customers who have made appointments for support with their applications.
It will be your responsibility to provide clear information, explain the process and provide guidance where necessary.
You will capture biometric information including fingerprints, signatures and photographs and scan, upload and verify necessary documents, including passports
You will keep customers up to date with their application and where routine problems occur, resolve, or seek guidance from a manager or partner organisations.
On a daily basis, you will collate and maintain records, databases and documents and analyse information to ensure accurate statements are produced and data is retrieved from computerised systems and interpreted.

What we need from you

You will hold an NVQ level 2 or 3 in Customer Service or 3 GCSE’s Grade C or above or have equivalent relevant qualification or equivalent relevant experience in a customer service post.
You will be able to demonstrate an ability to follow detailed instructions and learn about relevant processes, procedures, regulations and codes of practice in relating to the visa process.
You will have good IT skills to include ICT equipment, applications and the internet.
You will have clear and concise communication and interpersonal skills to support customers and deal with colleagues.

Please note that due to the nature of this role it is a requirement of employment that a standard Disclosure and Barring Service (DBS) check is obtained for this post

How a career at South Gloucestershire Council is different

We know our team work best when they have balance in their lives and we offer genuine flexibility to help them achieve that work/life balance.

We value our staff as individuals, investing in their careers and we are recognised for the quality, breadth and depth of our training and development offer, which helps make the greatest long-term difference in work.

What’s special here is the strength of the team ethos, the support and the training.

We recognise that our diverse team of skilled and dedicated people make us a great place to work. We welcome applications from everyone and ensure that individuals are selected, promoted and developed on the basis of their merits and abilities.

Our teams at South Gloucestershire Council are making a real difference to the lives of people who live, work and learn here.

We're building and shaping communities which people are proud of
We're planning for the future; building and improving the roads, railways, schools, green spaces, and houses.
We’re providing essential services across our communities to ensure they are safe and well maintained.

We've achieved a great deal, but we need talented and dedicated people to ensure we continue to make a difference.

We’re making a difference, be part of it!

For more information, please contact Natalie Perrott, One Stop Shop Manager via [email protected] or Dani Masters, One Stop Shop Manager via [email protected]

This is a limited term contract until March 2024.

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