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Job description

Part time roles available. Part time: 12-25 hrs. Job is at our offices in Northampton

This isn’t your average receptionist role. It’s an opportunity for a real career working with some of the UKs best businesses.

Who are we?
The Office Genie is a multi-award-winning Northampton-based company that provides Reception and PA support to companies of all shapes and sizes. Our service is built on our world-class customer service.

We give our clients ‘choice’. By providing flexible support when they need it most, we give our clients back their time to make those crucial choices in life that benefits them most. Whether that’s giving them the time to focus on growing their business, spending more quality time with their families, or allowing them to go on that dream holiday they’ve always wished for, whatever it is, we’re here to leverage their time and make it happen!

Our mission is simple: to create excellent client and customer experiences by being the number one Call Handling company in the UK.

Our Values:

• Create a WOW experience for clients, customers and team
• Communication is key
• Community creates power and emotional connections
• Curiosity

What will I be doing?
As a vital part of our reception team, you will answer calls for various customers, so multi-tasking is a must. You will also action client requests, such as diary management and administrative tasks. As the first point of contact it is important that every call is answered in a friendly and professional manner. This role can include some evening and weekend hours.

• Answering calls and submitting messages through our internal software
• Dealing with admin tasks and requests from our customers
• Pro-actively solving customer problems

This role requires a team member who is a 'self-starter' and is happy to work on their own as much as they are a part of a team. Using a combination of phone and software to help our clients, you’ll be based in our Northampton office supporting our clients who operate all over the UK.

We’re a dynamic, fast-paced and innovative team looking for an extraordinary person to join us. Your first chance to show us what you can do will be how you apply. We respond to every candidate, and your application is the determining factor on who we progress to the next stage. The application is your chance to shine.

Why work for us?

As well as offering real career development with genuine goals, we look after our staff and our friendly team will always support you during your Genie career. We like to have fun at work, and some of the things you can expect are:

• Starting salary of £15600-23400k pro rata depending on experience.
• Coaching and support to make sure you’re happy and progressing.
• A genuine career in a growing business.
• Office dogs – need we say more?! The furry ones love attention!
• Loyalty-based rewards. The longer you’re here, the better they get :)
• Regular socials, because we like to regularly get together for fun, whether that’s office drinks on a weekend, annual family picnic or just getting out having a meal or going to the cinema or trying something new
• Team snacks and treats - Whether you’re on a health-kick or fancy something a bit naughtier, you won’t be short of offers or options.

Is this role for me?
We’re a dynamic, fast-paced and innovative team looking for an extraordinary person to join us. If you have an amazing team spirit and like what you’ve read so far, and some or all the below apply to you, we’d love to hear from you!

• You love helping people and building relationships
• You’re a can-do person who enjoys solving challenges
• You like going that little bit further to really “wow!” someone
• You enjoy meeting deadlines and ticking off your to-do list
• You thrive off prioritising
• You love variety and want no two days to be the same
• You take ownership and love being described as reliable and dependable
• You love being part of something bigger and supporting the team
• You enjoy achieving your goals and setting new ones
• You want to learn, improve and progress

Job Types: Part-time, Permanent
Part-time hours: 22 per week

Salary: £7.50-£11.25 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Free parking
• On-site gym
• On-site parking
• Referral programme

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• What about this role excites you and made you want to apply? Please describe your interest in working with us
• How close to Kingsthorpe NN2 6EZ are you? And what form of transport will you use to get to us?
• In 1-2 sentences, please describe how your previous experience is relevant to this role and why you are a good fit for this job?

Experience:

• Receptionist: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Application deadline: 15/03/2023