Job description

We have a fantastic opportunity for a receptionist to join our team at Portchester Vets. You will be working alongside our amazing reception team.

We are a busy village practice in the heart of Portchester looking to expand our ever-growing business to support our current team.

The main responsibility of the role is to be the first point of contact for our clients and their pets, whilst demonstrating a professional and knowledgeable impression to promote the practice and give confidence to our clients. Other duties include:

• Welcoming clients to the practice, taking payments and organising follow up appointments as necessary.
• Answering the telephone, booking appointments, answering queries and taking medication requests as well as weighing patients.
• Completing call backs to clients for missed calls or missed appointments to answer questions or re-book as required.
• Keeping client and patient records up to date on our practice management system
• Administrative work including scanning documents, checking emails and assisting with insurance claims.
• Liaising with the Nurses and Vets to answer questions from clients and help them with their pet’s care.
• Keeping clients educated and actively promote pet health care plans and pet insurance where necessary
• Keeping the reception area and consult rooms clean and tidy.

Suitability for the role:

• Good customer care skills
• Good IT Skills
• Ability to multi-task
• Cash/payment experience helpful
• Some previous experience within the industry would be an advantage
• Good team player

Benefits of the Role:

• Competitive salary based on experience
• Staff benefits and pet health club scheme available

Job Type: Full-time

Salary: £7.30-£9.50 per hour

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Fareham, PO16 9AY: reliably commute or plan to relocate before starting work (required)

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Customer Service: 1 year (preferred)

Work Location: One location