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Job description

Newly founded in 2020, Carsa is a business looking to change the way the consumer purchases their new vehicle. With many new dealers offering an online buying experience there are still millions of people who want to visit a sales forecourt to see a car, without being hassled by the conventional stereotypical salesperson that the general public has grown to dislike.

At Carsa there is a firm belief that as a customer you should be able to visit a showroom in a hassle-free low stress environment where the coffee is always hot, and the atmosphere is always vibrant. With the latest video-conferencing technology available the sales specialist is always on hand to help when you have questions, and our showroom hosts are there on-site to ensure their journey is the best it can be.

Carsa Showroom Host Intro

As a Carsa Showroom Host, you will be responsible for being the first person a customer sees when entering a showroom and making sure that the customers’ needs are met. Building a relationship with the customers and assisting them with their car purchases or any questions they may have.

Full Key Responsibilities

• Being the face of the Carsa showroom and welcoming customers when they enter.
• Greet everyone in a courteous manner and positively represent the brand.
• Build a relationship with the customers, provide them with an exciting experience every minute they are in the showroom.
• Assist customers with their appointments, helping show them around the car before their test drives. and then welcoming them back.
• Work with the central teams to ensure contactless delivery of the cars are carried out on time and the customers are able to connect to the video conferencing systems.
• Provide customers with answers to any questions they have while they are with us.
• Help with customers who walk into the site without an appointment, gathering information from them and following the process for sales of our cars.
• Take responsibility for the presentation of the showroom, ensuring that it is clean and tidy and presented to a high level.
• Resolve any issues or complaints that customers may have post-sale.
• Take customer transactions and take payments post-delivery of the car.
• Support any local marketing activity that is being run in or outside the showroom.

What you need

• Experience within a customer-facing role.
• Have energy and the confidence to proactively talk to customers to build a rapport with them.
• You are a great communicator who will share knowledge, experience and best practices, you understand the importance of what you do and work collaboratively with other teams to deliver results.
• Presentable and professional in appearance and communication to customers.
• Proactive and reactive, able to predict customer needs and expectations
• You are natural and welcoming with customers, putting them at the heart of whatever you do.
• You take the time to listen and understand others, building strong relationships with your colleagues and customers.
• You use your energy and resilience to keep the momentum going when working in challenging environments.
• You have the energy and drive to deliver beyond expectation.
• You do the right thing whether everything is going well, or times are tough and know how to consistently be at your best, you inspire confidence in those around you.
• You are aware of what our competitors are doing, and you are always looking for ways to build and deliver new initiatives to help improve our store for customers.

Job Types: Full-time, Permanent

Salary: From £21,000.00 per year

Benefits:

• Company pension
• Life insurance
• On-site parking
• Referral programme
• Wellness programme

Schedule:

• Day shift
• Weekend availability

Supplemental pay types:

• Commission pay

Experience:

• Retail sales: 1 year (preferred)
• customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: One location