Veterinary Customer Care Assistant Sutton, London, England
Job description
We are a friendly team who enjoy a close relationship with our clients. We are dedicated to excellent customer care, which helps us with our ultimate aim of keeping pets living as long, happy and healthy lives as possible.
You are the friendly and welcoming face for the client and their pets when they arrive at the practice. You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available. You are calm, attentive and always focused on the clients' needs.
You will bring enthusiasm and drive to your role to ensure we not only meet but strive to continually exceed the expectations of our customers and deliver a first-class client care experience. Your passion for service is matched with your love of pets. You can deal with everything thrown at you, from comforting a client who has had bad news about their pet to sharing the joy of a new pet's first visit to the vet.
Your key responsibilities:
- Initial client contact – answering incoming phone calls, greeting clients at the front desk
- Managing the diary - Booking appointments for consultations and surgery
- Processing client requests such as orders, repeat prescriptions and insurance claims
- Managing incoming emails
- Taking payments and managing daily cashing up processes
- Ensuring the reception area is always clean, tidy and welcoming
The shifts from Monday to Friday are varied for this role and include 8am to 2pm, 2pm to 8.30pm and 2pm to 8pm. These are set at least one month in advance
The weekends are equally shared in a 1 in 9 rotation; the shifts worked on the weekend are:
- Full weekend; Saturday 9am to 4.30pm and Sunday 10am to 2.30pm, with time in lieu given the following week.
- Saturday only shifts, the hours worked are 9am to 4pm.
We would love to hear from you, please contact Client Care Manager Kate McMahon at [email protected] if you have any questions about the role or to apply, please complete the application form below.
Benefits
- 5 weeks holiday + bank holidays + Birthday Leave
- RCVS & VDS fees paid
- External CPD funded
- Extensive free online Linnaeus CPD program
- Career progression opportunities
- Staff discount schemes
- Life Assurance
- Enhanced sickness pay
- Enhanced equal family leave
- E-car salary sacrifice scheme
- Employer contribution pension scheme
-
Wellness program including:
- Employee assistance program
- Eyecare voucher scheme
- Free annual Flu jab
- Cycle to work scheme
- Recruitment referral reward scheme
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
About us
Our primary care practice in North Cheam, London, focuses on caring for small animals. We are accredited with Practice Standards Hospital Accreditation, 4 Outstanding RCVS Awards and Gold Standard Cat-Friendly Clinic. We have outstanding modern facilities and have an award-winning design. We strive to exceed expectations by providing expert care for our clients and their pets as we dedicate our time to caring for them and keeping them healthy.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Programme which is available for everyone.
Part of an amazing global family Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. We are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. The future of the veterinary world is at the heart of everything we do. We are all individual but two important things bring us together: a commitment to excellence and our passion to make A BETTER WORLD FOR PETS. Linnaeus is owned by Mars, that makes us part of their 70,000 Veterinary Health Associates who spend their days thinking about the 400 million pets of the world and how to improve their lives. Being part of this amazing global group gives us the benefit of a huge network of experts and specialists, a future we can invest in and the security that allows us to concentrate on what we do best – caring for pets. Our Associates are fundamental to our success, and we are proud to count some of the finest specialists, veterinary surgeons and nurses in the UK among our team. Being part of the Mars family of businesses provides huge development opportunities across the group for our Associates. Linnaeus is an equal-opportunity employer and all qualified applicants will receive consideration for employment, we are committed to fostering a culture that is inclusive and diverse for all our associates. If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Talent Acquisition team at [email protected]
