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There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly, and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k, and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

We believe that inclusion propels innovation and is the foundation of all that we do. United's Digital Technology team spans the globe and is made up of diverse individuals all working together with innovative technology to build the best airline in the history of aviation. Our team designs, develops and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.

Key Responsibilities:

The Director – Digital Trust is a critical role in the CISO organization under Cyber & Digital Risk. This role is responsible for developing a digital trust program, defining critical metrics to demonstrate United’s dedication to good digital citizenship for their employees, business partners, and customer by using data, reinforcing ethical security and data protection practices and increase data privacy visibility. Objectives include ability to attract, hire, and retain data protection and data privacy engineers that will support the comprehensive planning and activation operations via technology and process capability engineering. Additionally, to develop strategy, proactive framework, and digital trust center, the role objectives include collaborating cross functionally with teams such as legal privacy counsel, HR, Commercial, and Digital Technology

• Develop a digital trust program and define KPI's to demonstrate United’s dedication to good digital citizenship for their employees, business partners, and customer by using data, reinforcing ethical security and data protection practices and increase data privacy clarity
• Launch a Digital Trust Center that demonstrates dedication to transparency and accessibility, ethics and responsibility, privacy and control, security, and reliability by proactively keeping the public informed in a timely and accurate manner
• Partner with Privacy counsel in optimizing data privacy and protection operations to ensure appropriate digital rights management
• Collaborate with relevant cross-functional teams including application and product teams to advise roadmaps and incorporate digital trust requirements and features into processes and technology capabilities
• Lead the Cyber Digital Trust team
• Attract, hire, and retain cyber engineers across data protection, data privacy, and data risk domains
• Coach and mentor individuals at all levels of the organization, demonstrating tangible results and growth in your people
• Lead planning, establishment and management of digital trust operations, technology, and organization
• Collaborate with and gain alignment with cross-functional teams on roles, responsibilities, and delivery model
• Develop initiative-taking frameworks for addressing digital trust that encompass data privacy and data protection as well as responsible use of data
• Implement corresponding metrics program to track maturity, evolution, and health of the program over time
• Work with senior leadership to keep them advised, involved, and encouraged on progress

This position is remote and would require approximately 10- 20% travel.

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or 4 years of relevant work experience (STEM)
• 12+ years of related work experience
• 5+ years leading and mentor teams to their highest potential
• 4+ years of proven experience identifying, and remediating cybersecurity, technology, or operational risks related to data
• Proven track record to make decisions in a timely manner
• Both a doer and leader who can operate at a granular level on data protection and privacy matters and able to raise up and work across high levels of the organization
• Able to adjust style to meet the needs of the audience, incorporate business core drivers, apply systems thinking, and have a bias for action
• Enthusiastic about cybersecurity, technology, and protecting United’s digital footprint
• Knowledge of applicable laws, regulations, standards, and frameworks (PCI, Data Privacy Laws, IOS27001/2, NIST, HITRUST, CIS, etc.)
• Proven understanding of cybersecurity principals, standard processes, and technology with applied experience leading security risks associates with data privacy and data protection
• Must be legally authorized to work in the United States for any employer without sponsorship
• Reliable, punctual attendance is a crucial function of the position

What will help you propel from the pack (Preferred Qualifications):

• Master's degree (Cybersecurity, Information Technology)
• Security industry credential such as Certified Information Systems Security Professional (CISSP) or ISACA’s Certified Information Security Manager (CISM)

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status, and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact [email protected] to request accommodation.