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JOB SUMMARY
Reporting to the Assistant Director of Strategic Communications, this position is primarily responsible for managing internal communications strategy and execution for the Metropolitan Airports Commission.

This role is part of the Strategy and Stakeholder Engagement Division, whose charter is to function as an in-house team serving as stewards of strategy, developing strategic communications and creating stakeholder champions to ensure the organization delivers on the purpose, values and focus areas.

The Strategic Marketing and Communications Department stewards a consistent brand voice, activates the brand to engage key constituents and supports revenue growth and passenger engagement through strategic campaigns grounded in research and analytics.

This position will serve as the primary Strategic Marketing and Communications representative for several internal-facing client departments. In addition to internal communications, this position also provides support for external, executive, media and crisis communications.

To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided. Applicants must also attach a writing sample of their previous work.

Questions regarding this position can be directed to Allison Gilbert at [email protected] or at 612-725-5987. Applications will be accepted until 3:00 p.m. on Friday, September 30, 2022.

MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or [email protected].

MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability.

RELATIONSHIPS
Reporting Relationship – Reports to Assistant Director of Strategic Communications.
Supervision – No direct reports. May direct the work of contractors and partners.
Organizational – Frequent contact and interaction with MAC staff members, including directors and managers, as well as occasional contact with MAC commissioners and senior staff. Close collaboration with Strategic Marketing and Communications colleagues and subject matter experts in internal-facing departments including Human Resources, Finance, Information Technology and Internal Audit.
External Partners – Occasional contact with members of the news media, general public and airport tenants.

JOB DUTIES
Internal Communications

• 
  Support the MAC’s purpose, values, focus areas, goals and action items by aligning internal communications to the Enterprise Strategic Plan.
• Manage the day-to-day internal communications strategy to drive engagement and increase employee understanding of MAC initiatives at all levels of the organization.
• Serve as lead writer and editor for weekly internal newsletter to share timely, relevant information with employees.
• Develop engaging content that is useful to employees, follows a consistent voice and style, and advances campaign and project goals.
• Provide key leadership for employee intranet by developing and maintaining content standards, serving as primary liaison to department editors, conducting training sessions, creating reference guides, and identifying opportunities to expand and create impactful content.
• Create talking points, speaking remarks, presentation slides and related content for a wide range of communication channels.
• Support internal executive communications as needed by drafting and proofing written content, preparing presentations and tracking results.

• Develop strong client relationships with internal-facing departments and subject matter experts while delivering excellent service.
• Create campaign briefs, identify communications tactics, and collaborate with creative services and marketing teams to develop and execute effective multi-channel campaigns.
• Track and analyze KPIs and campaign performance to evaluate effectiveness.
• Proactively communicate project status updates and results to clients.

• Research and write content for MAC-owned communication channels including websites, blogs, social media and newsletters.
• Develop content for brochures, fact sheets and other print materials.
• Provide proofreading and editing support for documents including but not limited to reports, grant applications, planning materials and letters of support.
• Develop scripts for videos, podcasts and other multi-media channels as needed.
• Draft responses to customer and stakeholder inquiries.

• Curate and distribute daily electronic news clips within the MAC.
• Provide back-up support for responding to media inquiries. Serve on rotation as after-hours media contact.
• Assist with news conferences, ribbon cuttings, open houses and other media-related events as needed.
• Draft and distribute media advisories, news releases and statements as needed under the direction of the Manager of Strategic Communications and/or Assistant Director of Strategic Communications.
• Assist with crisis communications under the direction of the Manager of Strategic Communications and/or Assistant Director of Strategic Communications.

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Manages Conflict - Handling conflict situations effectively, with a minimum of noise
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage - Stepping up to address difficult issues, saying what needs to be said
• Instills Trust - Gaining the confidence and trust of others through honesty, integrity and authenticity
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

MINIMUM REQUIREMENTS

• 
  Bachelor’s degree in communications, English, journalism, public relations or a related field. An associate’s degree plus two additional years of experience may be substituted for a bachelor's degree.
• Four years of professional communications experience where the primary duties included writing, editing and developing content.
• Strong writing skills with the ability to adjust tone and style for a variety of platforms including employee communications, newsletters, speaking remarks, presentations and video scripts.
• Excellent proofreading skills and knowledge of AP style.
• Clear and articulate oral communication skills.
• Demonstrated experience developing strong client relationships in support of campaign goals and objectives.
• Knowledge of plain language best practices and experience working with technical subject matter experts to convey information in an easy-to-understand manner.
• Experience following, developing and updating style guides for digital and print communications.
• Intermediate skill level using website content management systems.
• Intermediate skill level using Microsoft Word, Outlook, PowerPoint and Teams.
• Available to work evenings and weekends as needed. This position is part of a four-member after-hours rotation for media relations and crisis communications.
• Valid driver’s license.
• Reliable vehicle to commute between job sites.

• Five years of professional communications experience.
• Experience working in a public sector organization.
• Experience working with senior leaders and public officials.
• Experience executing internal communications strategy in alignment with an organization’s strategic plan and organizational values.
• Basic skill level in Google Analytics and/or SharePoint analytics.
• Experience using Microsoft SharePoint and Drupal CMS tools.
• Experience using project management software.
• Experience drafting and supporting executive communications.
• Experience in media relations and crisis communications.
• Knowledge of digital accessibility best practices.
• Basic skill level using Adobe Photoshop.
• Experience preparing content for translation into multiple languages.
• Experience using social media.