Customer Service Expert Sheffield, England

Aviva

Full Time Sheffield, England 22000 - 27500 GBP ANNUAL Today

Job description

Customer Service Expert – Starting salary between £22,000 to £25,500 (depending on hours, skills and experience) plus additional benefits

Start your Customer Service Career by joining our successful and friendly Transfers team - Starting salary between £22,000 to £25,500 (depending on hours, skills and experience) plus additional benefits

Our standard full time contracts are for 35 hours per week (with options for part time working).

However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for an enhanced 40 hour contract, which has an enhanced salary starting from £25,142 up to £29,142

Location: Sheffield/Noriwch office. This is a hybrid working role with 50% of your time in the office and 50% at home offering flexibility. (Initially it will be full-time in the office for training - c. 8-10 weeks).

Allocated shift pattern between:

09:00 - 17:00 Monday - Friday = Standard 35hr week

08:00 - 18:00 Monday - Friday = Standard 40hr week

Do you want a customer service career with a difference? We provide the very best care for our customers through the quality of our personalised service. We are interested in your commitment to delivering great results and while there is a lot to learn about our products through great training and coaching, you’ll be well prepared to support the needs of our customers.

A bit about the role:

Our customer expert roles include both phone and admin work to help our customers bring their pensions together into one place. We need people that will challenge the status quo and help us shape the future and by joining this team you will be part of a diverse, supportive, and fun-loving community where everyone comes together to deliver great outcomes for our customers and each other.

You will be part of a team which delivers key processes to help customers transfer their pension benefits both to and from Aviva and will really love making a difference in customers lives.

Skills and experience we’re looking for:

Excellent telephony and administrative skills
Accountability for your customers and service their needs in a competent, professional, and timely manner
You will be responsible for ensuring customer’s money is moved safely and in-line with the relevant regulations and internal policies and frameworks, so you will need an eye for detail.
A positive advocate for your team/area and a ‘go to’ for others to help support you in delighting our customers.
The ability to understand our digital methods and how they can make things simple and quick for our customers.

What you’ll get for this role:

Starting salary between £22,000 and £25,500 based on a 35 hour week or pro rata from £25,142 up to £29,142 if you prefer a 40 hour week (depending on location, skills, experience, and qualifications)
Step pay progression allows you to develop in the role at your own pace
Generous pension (starting level Aviva contributes 8% when you contribute 2%)
Eligibility for annual performance bonus
Family friendly parental and carer’s leave
25 days holiday per year plus bank holidays and the option to buy/sell up to 5 additional days
Up to 40% discount for Aviva products
Brilliant flexible benefits including electric cars
Aviva Matching Share Plan and Save As You Earn scheme
21 volunteering hours per year
Dedicated career pathways with access to formal qualifications
Free access to a variety of excellent wellbeing app’s
Free consultations with health professions for you and your family members
Access to free exercise classes virtually and in the office
Discounts at over 3,700 gyms, spas, pools & outdoor events across the UK
Onsite multi-faith prayer room
Free parking (subject to availability)

Take a look

to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and

welcome everyone

– we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. So, regardless of gender, why not apply. And if you’re in a job share just apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working –spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look

here

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you require an alternative method of applying, please give Marya Hussain a call on 07785696927 or send an email to

[email protected]

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