Job description
Validations & Compliance Administrator (Job share working 16 hours)
- Validation of investment transactions to ensure adherence to business rules and objectives
- Provide accurate and timely reporting
- Identify issues and suggesting improvement
- Seek to improve current processes and accurately record all decisions in relevant systems
- Completion of validations to support revenue generation performance of Campaigns operations through timely identification of any non compliant orders
- Ensure all instances of non-compliance are identified, recorded for audit purposes and submitted to the Validations and Compliance Team Manager
- Ensure any instances of suspected mis-selling are reported to Validations and Compliance Team Manager for escalations to operational management team for the relevant action to be taken
- The role holder will undertake ad-hoc tasks required to support the Validations and wider Sales and Loyalty teams
- Perform ad-hoc tasks that contribute to the successful operation of the Validations Team
- Ensure own adherence to company policies and procedures and sales standards.
- Campaigns Awareness
- Good working knowledge of Excel, Access and Word
- Good standard of English spelling and grammar
- Stakeholder interaction
- Identification of key trends
- Commercial Knowledge
- Experience of influencing and gaining buy in
- Accurate with good attention to detail
- Must use discretion, nature of work is confidential
- Excellent communication skills
- Operational target awareness
- Experience of working within Campaigns function
- Knowledge of a call centre operation or Retail Experience.
- Competitive salary
- World-class training and development opportunities
- 25 days’ (pro-rated) annual leave (not including bank holidays)
- Volunteering days, so you can give back to your local community
- Discounted broadband, mobile and TV packages
- Pension scheme - you contribute 5%, BT contributes 10%
- Flexible benefits to fit around you
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.