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Validations & Compliance Administrator Newcastle upon Tyne, England

Full Time Newcastle upon Tyne, England 39156 - 54156 GBP ANNUAL Today

Job description

Validations & Compliance Administrator (Job share working 16 hours)

Job Req ID: 17583

Posting Date: 7 Jun 2023

Function: Commerical Services

Location: Contact Centre (EE), Newcastle, United Kingdom

Salary: Competitive with great benefits

Closing date for applications: June 18th

About EE

Empowered, challenged, supported and rewarded, our people are the key to our success. Our people keep customers happy with great service, and our network, named best in the UK, is keeping their digital lives connected. Since becoming part of the BT family, we’ve focused on creating an energising culture that makes EE an even better place to build a career. We’re at the top of our game, and this is your chance to join us.

At EE, we’re creating an inclusive working environment where people from all backgrounds can succeed. Diversity makes sense for us, for our customers and for our future. We value different perspectives, skills and experiences, and welcome applications from all sections of the community.

We’re therefore open to considering flexible working, things like part-time hours or other flexible options. We also offer emergency time off for dependants in addition to generous maternity and paternity leave. It’s our way of helping people find a job that suits them, so talk to us during the recruitment process to find out where you could fit in.

Why this job matters

The role holder will be responsible for the validation of investment transactions across the Campaigns operation to ensure they maintain a high level of quality assurance.

What you’ll be doing

Validation of investment transactions to ensure adherence to business rules and objectives
Provide accurate and timely reporting
Identify issues and suggesting improvement
Seek to improve current processes and accurately record all decisions in relevant systems
Completion of validations to support revenue generation performance of Campaigns operations through timely identification of any non compliant orders
Ensure all instances of non-compliance are identified, recorded for audit purposes and submitted to the Validations and Compliance Team Manager
Ensure any instances of suspected mis-selling are reported to Validations and Compliance Team Manager for escalations to operational management team for the relevant action to be taken
The role holder will undertake ad-hoc tasks required to support the Validations and wider Sales and Loyalty teams
Perform ad-hoc tasks that contribute to the successful operation of the Validations Team
Ensure own adherence to company policies and procedures and sales standards.

The skills and experience you’ll have under your belt

Campaigns Awareness
Good working knowledge of Excel, Access and Word
Good standard of English spelling and grammar
Stakeholder interaction
Identification of key trends
Commercial Knowledge
Experience of influencing and gaining buy in
Accurate with good attention to detail
Must use discretion, nature of work is confidential
Excellent communication skills
Operational target awareness
Experience of working within Campaigns function
Knowledge of a call centre operation or Retail Experience.

What’s in it for you? What are the benefits?

At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people – whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but – more than that – you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity, that takes a genuine and proactive interest in your progress and development. Benefits of working for BT include:

Competitive salary
World-class training and development opportunities
25 days’ (pro-rated) annual leave (not including bank holidays)
Volunteering days, so you can give back to your local community
Discounted broadband, mobile and TV packages
Pension scheme - you contribute 5%, BT contributes 10%
Flexible benefits to fit around you

BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be – so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

Our leadership standards

Looking in:
Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

If you’re thinking about working for the UK’s biggest and fastest network, why not follow our shiny new recruitment channels on Twitter, LinkedIn and Glassdoor. Packed with the latest jobs, company news and career stories, it could be a great move.

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