UX Researcher (Nutmeg) London, England
Job description
User Experience Researcher
Want the excitement of a scale-up with the security of a global bank?
Nutmeg is the UK’s largest truly digital wealth manager, offering clarity and transparency to both seasoned and first-time investors as they seek to achieve their financial goals. Launched in September 2012, Nutmeg now manages over £5bn on behalf of over 200,000 clients who have sought the powerful combination of an easy-to-use, adaptable investment service and market-leading human advice.
Nutmeg is a J.P. Morgan company offering investments and digital wealth management services to consumers, complementing Chase’s digital bank in the UK.
- Nutmeg has a team of over 240 employees;
- offers award winning stocks and shares ISA, Junior ISAs and Lifetime ISAs, as well as personal pensions and general investment accounts; and
- provides financial planning and advice alongside our award-winning client services team.
However, we see this as just the start. We’re planning an exciting new series of improvements and integrations and want people who are passionate about helping us build the bank of the future.
UX research & customer focus is key to our success, past, present and future. We’re growing the team and are now looking for an experienced UX Researcher to join us.
In this role, you will be working alongside designers, product, content, marketers, commercial teams and engineers committed to creating customer-led products and services. You will play a critical role in creating useful, straightforward, and empowering products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, usability testing, and working closely with teams analysing behavioural/app data.
This role will be focused on the Investments part of our business in the UK. For now that comprises of Managed Investments and Financial Planning but may also include future investment products as well.
Responsibilities include:
- Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
- Lead and advise on research plans, overall user research strategy and methods
- Manage and conduct generative and evaluative research
- Conduct independent research on multiple aspects of products and experiences
- Refine our definition and understanding of the target audience for products, services & features
- Understand and incorporate complex technical and business requirements into research
- Advocate and provide guidance on how to use customer insights and data to inform decisions
- Present and communicate user research and recommendations to the larger organisation
- Support and develop best practices, research methodologies and frameworks to drive efficiency across the organisation
- Be an advocate for the customer and foster a shared understanding of a customer first approach in the organisation.
Requirements
- Experience as a UX Researcher in a product or service environment
- Experienced in a wide range of exploratory and evaluative research methods in product and/or service development
- Experience scaling research processes and defining best practice
- Passion for championing the customer
- Strong critical-thinking and problem-solving skills
- Strong communication and interpersonal skills
- Ability to communicate research insights to different stakeholders
- Thrive in a fast-paced, collaborative, team-oriented, cross-functional environment
- Develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders
- Bachelor’s degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience
- Experience in Financial Services, Banking or Investment is not required, but you will need to immerse yourself in this world with passion and curiosity.
What we can offer
- Competitive salary and bonus package
- 27 days annual leave
- Exciting, inclusive culture
- Support and opportunities to develop your skills and career
- Annual volunteering day
- Extensive financial, health and parental benefits
- Private healthcare
- Generous employer pension contribution
If this sounds like an interesting opportunity to you, let’s chat! Our recruitment process ensures you get everything you need to decide whether to work for one of the biggest names in global banking.
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
