Sr. Customer Success Architect - SSE London, England
Job description
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
Job Description:
Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. We’re solving the world’s most complex challenges, and our people are at the forefront of progress.
Our mission is to elevate secure access to empower a modern workplace where people and technology work in harmony.
Atmos is our cloud-native platform that artfully extends secure connectivity out to the user’s location through our 350 points of presence worldwide.
The security service edge (SSE) platform sits inline and inspects all traffic, seamlessly brokering connections based on identity and policy, while performing end-user experience monitoring.
Primary job responsibilities:
- Serve as a trusted advisor for the customer on HPE’s SSE Atmos offerings and being hyper-focused on driving consumed cloud revenue for the company.
- Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice.
- Engage with a business-led outcome focused mindset in amplifying value of our offerings.
- Train our customers on how to effectively use our platform.
- Develop content to standardize and normalize approaches to solving common problems.
- Partner with PM team to help drive product requirements based on customer needs and usage.
- Collaborate with R&D to troubleshoot and develop solutions that enhance the Atmos platform.
- Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
- Advocate for innovation and early adoption of cloud technologies
- Work with Technical Support to help resolve customer issues, as required.
- Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
- Help customers unlock the full potential of their Atmos solutions by collaborating with internal teams within HPE
- Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide Atmos adoption.
- Identify expansion opportunities for Sales to drive account growth.
- Contribute internally within HPE, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas
- Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE.
REQUIRED SKILLS
- 5+ years of experience in customer success, technical account management, professional services, and/or post sales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, GCP and VMware highly preferred)
- Analytical and problem-solving mindset
- Competent comprehension of enterprise architecture and strategic business drivers.
- Demonstrated success managing large, complex projects as well as matrix organizations, including critical customer support escalations.
- Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives
- Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all).
- Ability to partner with customer to develop adoption plan in accelerating projects from PoC/PoV to production.
- Ability to assess architecture design and resiliency assessment for production workloads.
- Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives.
- Experience with Linux – network connectivity, permission, and access control, as well as common distribution nuances.
- Technical experience with cloud security and permissions systems – IAM highly desirable.
- Understanding of identity and access technologies – SSO, SAML Federated Identity, OAuth, OIDC, RBAC, Authentication.
- Experience with networking and network security – Firewalls, IPSEC, SSL-VPN, Routing, NAT and client VPN.
- Operational knowledge of networking protocols and services – OSI model, TCP/UDP, DNS, TLS, HTTP/S, SMB, Syslog and Active Directory.
- Understanding of endpoint security, protection, and software deployment.
- Knowledge of Zero Trust design with ZTNA technologies is highly desirable.
- Experience with SWG, DLP and CASB solutions is highly desirable.
- Experience with automation and integration leveraging REST APIs, scripting, or agents.
- Experience with Docker and Kubernetes.
- Bachelor's degree or equivalent in a technology-related discipline; computer science or engineering is a plus.
Travel required occasionally.
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Job:
ServicesJob Level:
Expert
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
