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***Remote/home working with occasional visits to our London or Kent office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga!

And right now, we are looking for a UX Researcher & Designer to join the Technology team at Saga. You will be a key Subject Matter Expert providing specialist design experience, championing user needs and empathy through researched, considered and verified designs that deliver genuine value to our customers.

Reporting to the Digital Experience Product Lead, you will be working with a wide range of stakeholders, using quantitative and qualitative user research, delivering intuitive and inspiring digital experience designs. You will have responsibility to champion the UX strategy and the evolving digital design systems.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If this is of interest to you then we would be keen to hear from you!

As a UX Researcher & Designer, your main responsibilities will be:

• Understanding our business requirements and the unique requirements of Saga’s customers.
• Combining UX and UI skillset with responsibility for the definition and design of well-considered and validated solutions to prioritised product, user opportunities, requirements and problems.
• Leading UX research to discover and define user needs and opportunities, conducting and analysing quantitative data, user testing and qualitative moderated and unmoderated user testing.
• Completing clear user-stories and acceptance criteria to enable effective alignment of design to development and build.
• Translating a deep understanding of our audience and user needs into wireframes, prototypes, and iterative designs, utilising Figma and our Saga digital design system principles.
• Driving the creation and communication of our design principles and design system to be utilised across our digital customer experience.
• Collaborating with the wider Saga business digital and design community to define strategy, share learning and best practice.
• Using project management and organisational skills to manage multiple priorities and meet challenging deadlines.
• Being passionate about resolving user pain points through great design.
• Being able to iterate designs and solutions efficiently and intelligently.
• Facilitating and contributing to workshops that explore, define and prioritise problems and opportunities.
• Working with CRO lead and digital optimisation designer on the Optimisation backlog.
• Creating a central research reference library.

• Extensive experience with UX/UI Design, with the ability to understand detailed requirements, quantitative and qualitative data to meet customer needs.
• Expertise in standard UX and design tools such as Sketch, Figma, Adobe XD, Adobe Creative Suite, Miro, Figjam.
• Familiarity with HTML, CSS, JavaScript, and design for web constraints.
• Strong practical knowledge of user-centred design, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility.
• Demonstrable experience and understanding of industry best practice design principles including accessibility standards.
• Experience with Agile ways of working.
• Proven experience of creating and maintaining design systems.
• Ability to work collaboratively with cross-functional teams to drive new initiatives forward.
• Proficient in storytelling with excellent presenting skills.
• Ability to design solutions with a deep understanding of mobile-first and responsive design.
• Ability to work effectively in a team setting including synthesizing abstract ideas into concrete design solutions.
• Strong communication with excellent stakeholder management skills.

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

The standard benefits when you join Saga include:

• Remote working available where possible

• 25 days annual leave plus bank holidays, with the choice to buy a further 5 days annual leave per year

• Workplace Pension

• AXA Be Supported

• A range of reductions and offers from leading retailers, travel groups and entertainment companies