ux researcher Sandy, UT
Job description
LOCATION
Mountain America Center - Hybrid:
9800 S Monroe St
Sandy, UT 84070
- Hybrid: At-home and In-office options available
SCHEDULE
Full Time
ESSENTIAL DUTIES AND RESPONSIBILITIES
To be effective, an individual must be able to perform each job duty successfully.
- Fully own the planning, execution and reporting of evaluative, usability, and generative projects for our multiple products and experiences.
- Recommend research projects based on business challenges and opportunities.
- Leverage your insights and data to guide team members in understanding our users and present to product, design and engineering stakeholders.
- Influence decisions to ensure that product and design solutions are aligned with user needs and expectations.
- Understand and incorporate complex technical and business requirements into research.
- Visually suggest simple UX design solutions based on your research projects.
- Construct resources such as user personas, journey maps, and/or user stories as needed.
- Utilize existing research processes and resources.
- Perform all other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
- 3+ years of experience with user research such as moderated/unmoderated usability testing (remote and/or in person), surveys, and interviews.
- Prior experience working with web analytics tools (e.g., Adobe Analytics, Omniture, Google Analytics, or CoreMetrics) and experience working with Technology teams to implement and/or update systems and related tagging
- Experience with GUI design, mobile product development and website development
- Experience with B2C interactive product
- Experience with mobile products, B2C services, and the agile approach to software development
- Experience performing in-depth analysis of online traffic for Web and mobile channels
Education
- BA/BS in Computer Science, Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience.
Licenses, Certificates, Registrations, Trainings
n/a
Computer/Office Equipment Skills
- Intermediate/advanced level with Sketch, Axure, Zeplin, InVision, Atomic, or another wireframe/prototyping tool
Managerial Responsibility
Has no supervisory/managerial responsibilities
OTHER SKILLS & ABILITIES:
- Genuine curiosity to problem solve and understand people’s behaviors and attitudes.
- Ability to combine synthesized data & learnings from multiple sources to bring research insights to life.
- Presentation and reporting skill that concisely and clearly distills tactical & strategic opportunities to the team.
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
- A command of design tools including Figma (or similar design program).
- Experience with user research platforms such as Userlytics, Userzoom, and Usertesting is a plus.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusually environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
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