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***Remote/home working with occasional visits to our London office***

Our people are everything to us. The way they deliver exceptional experiences every day for our customers, for their colleagues. The way they own what they do. Their 'Why's it like that?' curiosity. How they always think of others and work together to get things done. For us, for you, make do will never do. Good enough? Not even close. Come and do the best work of your life alongside lovely colleagues. Come to Saga.

And right now, we are looking for a UX Designer to join the Product team at Saga Media. You will be championing user needs and empathy through researched, considered and verified designs that deliver genuine value to our customers.

We are changing the way we engage with customers, with our new cutting-edge digital platforms like the ‘Saga Exceptional Website’. You will be reporting to the Head of UX Design and working with other colleagues across Saga. You will also partner with external agencies and other UX participant, research and testing platforms.

You will have technical accountability and will follow our product processes and document user research and insights into our UX research repository to make information discoverable. You will also have responsibility for the definition and design of well-considered and validated solutions to prioritised product, user opportunities, requirements and problems.

And in return, you can look forward to all the responsibility and involvement of an integral role, providing you with a rewarding and fast-paced career with an excellent benefits package.

If this is of interest to you then we would be keen to hear from you!

• Contribute to UX research that discovers and defines user needs, problems, and opportunities. You’ll contribute to our continuous discovery process, participate in deep-discovery interviews and play a key role in both moderated and unmoderated user testing.
• Using Figma, create and refine wireframes and prototypes to define the front-end design of the platform and products, with a great understanding of UX best-practice (specifically for the 50+ audience), structure, typography and function.
• Author user-stories and acceptance criteria to ensure an effective hand-over of the design through to development.
• Communicate effectively, offering advice and support to team members to maximise team performance, growth, and efficiency.
• Facilitate (when appropriate) and contribute to workshops that explore, define, and prioritise problems and opportunities.
• Contribute to the documentation of research and user insights into our research repository.
• Participate in UX Expo presentations and channels, to share user insight, in progress and released work, and results to the wider team; always promoting and encouraging user empathy.
• As a key creative in the Saga Media team, you’ll also use your design expertise and creative experience to support the department and wider team.

• Demonstrable experience with UX Design, preferably for a content-rich web platform, working to people-centred design practices.
• Discovery, moderated and unmoderated UX research.
• Responsiveness and accessibility in web design.
• Experience with Figma, Sketch (or similar) for design and prototyping.
• Figjam and Miro (or similar) for collaborative workshops.
• Maze, Lookback, Prolific and user interviews (or similar) for research and verification.
• Experience with Adobe Creative Suite.
• Basic familiarity with HTML, CSS and design for web constraints.
• Keen interest in UX research.
• Jira (or similar) for product processes.
• Working in a multi-disciplinary, agile product team.
• Effective Communication skills.

Our Saga Values:

• Precision Pace - Always owning and making things happen.
• Empathy – Always aware of others.
• Curiosity – Always asking why.
• Collaboration – Always one team, the Saga team!

Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.

At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.

Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.

Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.

#LI-Remote”

The standard benefits when you join Saga include:

• Remote working available where possible

• 25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year

• Free private medical insurance after 1 years' service

• Workplace Pension

• AXA Be Supported

• A range of reductions and offers from leading retailers, travel groups and entertainment companies