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UX Researcher

About the opportunity

Passionate about making digital products customer-centric? Fascinated with human behaviour? You could be our next customer advocate who can help our product teams make insight led decisions to create user friendly products and services.

We’re looking for a proactive and curious User Researcher to join our growing digital team. You’ll have the opportunity to work across healthcare and beauty as we work with our product teams to build a more customer driven product lifecycle.

As a user researcher your role is to evaluate how customers are interacting with a product or service and illustrate these behaviours to the teams so that everyone has a deep understanding of how customers are using our products and how we can adapt them to better serve our customer needs.

About the role

• You’ll work alongside a team of researchers and UX designers to support a product team within our digital branch, running their research activities to gather behavioural insights, from usability interviews to AB testing.
• Showcase users interacting with our products (or prototypes) to help teams understand user behaviours and any pain points. You’ll be tasked with organising user sessions and coordinating with the team to get them engaged regularly around agile ways of working.
• Analyse research projects, both independently and with a team, to convey key findings to stakeholders. This will involve qualitative and quantitative research to help us create a well-rounded view of the customer experience.
• Create reports and presentations and be able to communicate these clearly.
• Provide product owners support and insight on the most important customer drivers to help them manage the backlog and provide insight into product development based on customer needs.
• Embed customer knowledge within product teams to help everyone have a shared view of the customer and their needs. This could be running workshops, regular insight demos, group analysis sessions or contributing to our growing insights portal.

About you

• Must have experience conducting behavioural research (such as usability studies, questionnaires, interviews, observational studies, or academic research). Experience using prototypes would be beneficial.
• Confidence in ability to analyse data (preferably qualitative and quantitative) to determine areas to prioritise. Expertise In analytics would be an advantage. Support will be provided for those with knowledge gaps across methods but some experience is required.
• Strong communication skills to synthesis and present research results to various stakeholders in an engaging way, both verbally and visually.
• Keen interest in human behaviour and/or product development. (Degree in psychology, HCI, sociology would be an advantage).
• Preferably experience working within a product team and working with UX designers. Experience working in Agile would be beneficial. Good understanding of the product lifecycle and how research can fit into it.

Our benefits

Highlight a couple of benefits that are specific to this role, followed by the link to all our company benefits, see example below:

• Boots Retirement Savings Plan
• Generous employee discount plus enhanced discounts for Boots brands, Boots Opticians and Boots Hearingcare
• Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service

We have a great range of benefits in addition to the above that go beyond salary and offer flexibility to suit you.

What’s next?

If your application is successful, our recruitment team will be in touch to arrange an interview and to answer any initial questions you have. If you have not been successful on this occasion, you will be notified by email.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to enable you to be at your best.