User Experience Researcher (Junior/Mid) United Kingdom
Job description
We are the Lotto company that puts people first. We know that the feeling of belonging, impact and purpose is a key driver of individual and organisational success today. We promise to invest in the personal development of our people now and in the future, providing them with a relevant and meaningful work environment like no other.
Our Gibraltar-based business is active in 15 markets, has over 400 employees, and more than 15 million customers worldwide. Just come as you are – and discover yourself in the Land of Happiness! We enable extraordinary performances and individual growth.
You may already know that Lottoland continually strives to enable our customers to hit the jackpot. In June 2018, Lottoland paid out €90 million to one lucky winner in Germany - this win has been confirmed by Guinness World Records as the largest online gambling pay-out. Pushing the boundaries of our industry enables extraordinary, almost impossible achievements and individual growth. Now we are enabling our employees and future colleagues to dream bigger too through relevant ideas, substantial actions, and meaningful purposes.
It's a win-win situation: we look forward to your full engagement and offer you: flexibility, inclusion, a common purpose, benefits, support, sustainable personal growth, and deeper connections. We are likeminded individuals who are doing things differently. It's the people who make the difference at Lottoland.
We live an open culture with each other where we enable everyone to be genuine, get resilient, take ownership and work together. Your skillset is important, but your values and mindset are the real key to success. For all the ones who are anything but ordinary: this is your call. This is your one in a million chance! Here you can find your meaning, your purpose, your role, and your true self, in a land like no other. We bet on you.
Position:
Junior User Researcher
What will this person bring to the team?
The UX Researcher will be a pivotal part of our ongoing usability testing program and will be creating and analysing testing with users to uncover insights and issues. Part of the User Experience Research team, this person will help the business get the best value from research by making it central to decision making.
What will the team deliver when we hire someone great?
We will then present engaging Usability reports which help us understand user behaviour, our competition, our latest feature, and our prototypes that help us take action and empathise with our users more.
We will consider personas at every step of the process to help us prioritise fixes, features, and research projects. Our stakeholders will know our personas by name.
Tasks
- Identify user groups and characteristics for a specific study considering the complexity of the experience and problems, channels, frequency of occurrence.
- Organize your own activities and coordinate with other your user researcher responsible and UX Team colleagues.
- Collaborate to create the script for a usability test and in-depth interview according to all the rules, structure, and quality.
- Support in analyzing usability tests, recognizing, and rating the severity of usability issues.
- Support in collecting information, analyzing data, and creating user Personas.
- Support in running content and sentiment analysis.
- Report and present the outcomes of a user research to UX Team colleagues and stakeholders.
Mid User Researcher
What will this person bring to the team?
The UX Researcher will be a pivotal part of our ongoing usability testing program and will be creating and analysing testing with users to uncover insights and issues. Part of the User Experience Research team, this person will help the business get the best value from research by making it central to decision making.
What will the team deliver when we hire someone great?
We will then present engaging Usability reports which help us understand user behaviour, our competition, our latest feature, and our prototypes that help us take action and empathise with our users more.
We will consider personas at every step of the process to help us prioritise fixes, features, and research projects. Our stakeholders will know our personas by name.
Tasks
- Identify user groups and characteristics for a specific study considering the complexity of the experience and problems, channels, frequency of occurrence.
- Organize your own activities and coordinate with other your user researcher responsible and UX Team colleagues.
- Create the script for a usability test and in-depth interview according to all the rules, structure, and quality.
- Analyze usability tests, recognize, and rate the severity of usability issues autonomously.
- Collect information and analyze data to create user Personas.
- Run content and sentiment analysis.
- High expertise in qualitative user research methodologies.
- Report and present the outcomes of a user research to UX Team colleagues and stakeholders.
Requirements:
Junior User Researcher
- Bachelor’s degree (plus proven user research job experience) or Master’s degree in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, Applied Linguistics, a related field, or equivalent practical experience.
- Experience conducting usability research.
- Experience creating and using personas.
- Excellent communication, presentation, negotiation and collaboration skills.
- Fluency in English.
Mid User Researcher
- Master’s degree or PhD in Human-Computer Interaction, Cognitive Science, Experimental Psychology, Anthropology, Information Science, Applied Linguistics, a related field, or equivalent practical experience.
- Experience conducting usability research.
- Experience creating and using personas.
- Experience in developing, conducting, analyzing, and presenting the outcomes of user research autonomously.
- Excellent communication, presentation, negotiation and collaboration skills.
- Fluency in English.
The following requirements are considered a plus:
- Experience with international testing.
- Experience integrating user research into product designs and design practices.
- Experience in transforming organisations to become more user centred through solid research output.
- Fluency in German or Portuguese.
Other information:
Gibraltar – a home in the sun.
A subtropical Mediterranean climate, eclectic cultural influences, breathtaking landscapes, and beautiful beaches make Gibraltar the perfect European holiday getaway – so imagine how special it is to live here!
Furthermore, since Gibraltar wages buy an almost luxury standard of living in the south of Spain, many people who work here actually commute from one of the nearby towns on the Costa del Sol. It’s an exquisite part of the world, filled with luscious coastline, amazing surfing spots, delicious food and unique Andalusian customs, traditions and cultural heritage.
Every day is an adventure and you’ll be joining others who have made the leap for this unique lifestyle opportunity.
Benefits
- Competitive salary.
- Bonus based on quality and performance.
- 25 days holiday and 12 days Gibraltar bank holidays (you have the option to work on public holidays - so you can use the time off when you want)!
- Flexible and hybrid remote working schedules.
- Continuous learning/development opportunities and progressive career paths.
- Coaching Sessions.
- Employee assistance programs focused on mental health.
- Dog friendly offices.
- Diverse and inclusive environment.
- Corporate events & parties.
- Teambuilding activities.
- Worldwide premium healthcare.
- Subsidised gym membership within a variety of locations in Gibraltar.
- Fresh fruit and hot refreshments.
- Tailored relocation packages to meet your needs to support your transition.
Our Culture:
- Lottoland is a dynamic, creative and technologically advanced organisation.
- Passion for innovation is a strength that is valued in Lottoland employees.
- Managers need to inspire and develop their teams to get the most out of them.
- Putting customers first is key to Lottoland’s success as is collaboration across the business.
- Employees are empowered to do their best but held accountable for their actions.
- Grit and determination is a prerequisite for all Lottolanders.
- Honesty, integrity and trust are a given.
To share this opportunity, please use the link below:
https://cezanneondemand.intervieweb.it/lottoland/jobs/user-experience-researcher-30639/en/
Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out! www.lottolandcorporate.com
No agencies at this time.
Right to work in Gibraltar.
