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Job Description: UPS Field Service Engineer (FSE)

The UPS Field Service Engineer applies diversified knowledge of the power electronics industry to complete start-up, testing, troubleshooting, operations and maintenance work of UPS and related critical power equipment. The FSE will be home based and dispatched to customer sites as required.

Specific Duties:

• Responsible for commissioning, maintaining and providing emergency support on power electronics at customers’ sites within the regional coverage area
• Performs commissioning-focused design reviews, prepares commissioning test procedures and reports, coordinates and oversees on-site testing
• Involved in preventive maintenance, emergency response, equipment start-up and/or field modifications
• Attends periodic training at the company’s headquarters on various OEM units and Standard Operating Procedures (SOPs) which includes testing equipment and/or rebuilding older systems
• Troubleshoots issues with the technical-support group related to maintenance or operation of equipment
• Participates in the development of Methods of Procedures (MOPs) and be expected to consult with supervisor(s) concerning unusual problems and developments.

Job Requirements:

• Preferably 3-5+ years experience in the critical power industry and ability to troubleshoot down to component level on equipment such as UPS, batteries, PDU’s, STS, etc.
• Utilizes hand tools and test equipment to perform work
• Requires excellent verbal, written communication skills & customer relation skills
• Must be able to provide high level of quality customer service
• Must be able to complete Field Service Reports in a timely manner
• Requires knowledge of equipment manufacturer’s specifications
• Ability to work independently and exhibit resourcefulness
• Must be able to perform repeated bending & lifting of up to 100 lbs. during certain procedures
• Must be able to provide necessary pro-active recommendations to clients
• Candidate must be willing to work nights & weekends when necessary
• Knowledge of general computer hardware & software applications
• Previous 3rd Party UPS experience a plus
• UPS OEM factory training or experience in Liebert / Emerson / Vertiv , APC / MGE / Schneider , or Eaton / Powerware , a MUST
• Technical degree a plus
• Previous military experience and training a plus

Educational Background:

• Technical graduate of a two-year accredited technical school in an engineering/technical field

OR

• Three to five years of technician experience in related power electronics field or industry

Job Type: Full-time

Pay: From $90,000.00 per year

Benefits:

• 401(k)
• Flexible spending account
• Health insurance
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• On call
• Overnight shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• San Jose, CA: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you now or have you been a member of the US Armed Forces?
• Do you have any experience in Liebert/Emerson/Vertiv, APC/MGE/Schneider , or Eaton/Powerware? If so which ones and how many years?

Education:

• Associate (Preferred)

Experience:

• Uninterruptible Power Supplies: 4 years (Required)

License/Certification:

• Driver's License (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person