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Job description

Location

This role is based in our Coventry Depot with regular travel to other UK Depots as and when required. A company pool vehicle will be available for business travel requirements.

Reports To

General Manager

Purpose

We are seeking an experienced Operations Manager with minimum of 3 years experience of managing depot(s) with proven strong people management skills to maximise performance within our UK depots including:-

• the delivery and collection of shipments for customers.
• the receipt from and dispatch to the Hub, Port or Airport.
• the accurate recording all shipments collect and after processing to make robust enough for international shipment.
• able to demonstrate very strong Microsoft skills is compulsory.
• knowledge of customs import and export would be an advantage.
• previous experience in managing insurance claims also an advantage.

Compliance

· Confirming that all depots and vehicles are sufficiently insured

· Confirming that all depot equipment has current certification

· Confirming that all staff are working in compliance with the company policies and processes

HR / Health & safety

· Ensure all member of the team have a contract, understand the role and have, at least, annual appraisals of their role and their performance of that role

· arranging provision of appropriate company branded safety clothing to all staff and ensuring that it is worn whilst working for the company

· Review and replace first aid packs in the depots and vehicles

· Conduct regular training classes for:

• first aid
• Lifting and handling heavy items

· Management of health and safety reporting and associated investigations

· Develop and monitor risk assessments

· Review depots performance considering training or refresher courses for certain activities

• Packaging techniques
• our MoveCube loading techniques
• Advanced driving for large vehicles
• Latest in house system updates

· Allocate time and resources to allow personnel to attend these courses

· Conducting regular appraisals and reviewing of KPIs for your team

· Managing performance management process as required with HR support

Vehicle & Equipment maintenance

· Annually review and replace depot equipment and vehicles depending on condition, hours used, mileage or recommendations of the Logistics Supervisor

· Annually review and replace equipment used by Drivers during deliveries and collection including their trolley, safety boots, uniform, etc..

· In conjunction with MoveCube Fleet Manager, manage the repair and refurbishment / disposal of worn MoveCube components as well as manufacture / importation of new components to complete sets

Deliver & collection performance

• Develop and regularly review the Logistics Supervisor the criterion for daily scheduling of internal and external resources:
• maximises the loads being delivered and collected
• minimising the number of vehicles operating
• offering the highest service level
• Annually review the condition and replace the drivers’ uniform, including safety shoes, where necessary
• Review customer comments about driver and ask for the driver in question to comment
• In conjunction with the Logistics Supervisor, regularly review the performance of the drivers

Depot performance

• Considering demand for services and usage of boxes, packaging and MoveCubes, develop and regularly review benchmark stock control indices in GlobalView as triggers for
• restocking boxes, packaging and MoveCube® components to the depots, or,
• manufacture these items and distribution
• Confirm with Depot Supervisors the performance of
• regular stocktakes of all boxes, packaging and MoveCube® components
• accurately recording items arriving / leaving the depot
• packing “ugly” cargo or damages shipment and updating GlobalView quickly and accurately
• Fire system tests and drills
• Develop and review benchmark depot performance indices:
• Minimise turnaround time in the depot before the shipments are sent to the relevant depot or hub
• Maximise / optimise the size of the loads sent inter-depot the keep costs to a minimum
• Optimising the size of the depot depending on volume of throughput and area covered by the depot’s Internal and External resources

Insurance claims and complaints

· Report any lost or damaged items in shipments to the Business Centre, for complaints management and so they can manage the insurance company claim

· Review insurance claims originating in the depots including accidents, damage and loss as part of the evaluation of the depots’ and drivers’ performance

· Prepare process to minimise the situation where damage or loss occurred

· Report any lost or damaged depot equipment or vehicles to the insurance company

· Review insurance claims arising for the vehicles including accident, damage and loss as part of the evaluation of the drivers’ performance

· Prepare risk assessment in the event of accident and injury

GlobalView standing data maintenance

· Update with the Bookkeeper which bands are Internal and External considering

• the distance to travel,
• costs incurred
• any changes arising due to new roads and bridges and
• new location of depot or setting up new depots
• may include redrawing the bands altogether
• Changing the address and contact details of a depot and the resources available at the depot including names and contact numbers.

Job Type: Full-time

Salary: £40,000.00-£50,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift

COVID-19 considerations:
The company follows Covid-19 safe working practices and preventative measures for customers and employees.

Application question(s):

• Experience in managing people and having direct responsibility for the performance management of the team.

Experience:

• Depot Management: 3 years (required)

Work Location: In person

Application deadline: 14/04/2023
Reference ID: NP03042023OpsUK