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Job description

UCR administrator required full time/part time to cover peaks in the service demand between 8am and 8pm for the service that runs 24/7.

• To provide efficient, confidential and effective administration support to the Urgent Community Response Team
• To manage referrals into the service and to answer calls and redirect as appropriate.
• To maintain information systems
• To ensure effective communication across a wide range of services and work collaboratively with colleagues within an integrated service.
• Ensure referrals received for the team are communicated and processed within the service SLA and accurately recorded in a timely manner
• To work closely with the clinical team to understand the demand and capacity throughout the day and upload this information in the SHREWD system and Directory of Services (DOS)
• Provide comprehensive administration support to clinicians using Microsoft Word and Excel to produce minutes of meetings, letters, documents such as policies and procedures and statistical data.
• Input and maintain information regarding Patient Satisfaction Surveys for statistical purposes
• To contact patients as needed to request feedback for the service.
• Maintain information accurately that is required for audit / statistical purposes as instructed by the Team Manager
• Deal with members of the public in a sensitive and caring manner at all times
• Ensure any complaints received via telephone are recorded accurately
• Maintain and update staff sickness and appraisal records using electronic information systems
• Liaise when necessary with Estates, Facilities and other internal departments.
• Support Home 1stAdmin team when required with ordering equipment/stationery
• Work in conjunction with the other service administrator to ensure that key functions are covered at all times.
• Support the implementation of new IT systems for collecting patient data undergo training to be a ‘Super user’ to support the team.
• Ensure the lone working policy is implemented

Milton Keynes Community Health Services is committed to providing quality health & social care services, tailored to the needs of individuals, public & private organizations, delivered close to home. Our services are designed to increase well being & provide opportunities for recovery. We want our employees to feel valued, challenged & supported.

To provide efficient, confidential and effective administration support to the Urgent Community Response Team