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Job description

The post holder will assist the Colorectal Triage Team to provide a comprehensive administration and typing service.

The post holder will be able to exercise initiative suitable to the role and is fully supportive to other colleagues within the team and will also be expected to organise own workload to maintain an efficient and professional service.

• To assist the Colorectal Cancer Support Worker (CSW) in providing a comprehensive secretarial service, typing from template and distribution of triage letters and pathway outcomes recording ensuring that all information and documentation is produced to expected standards of performance, and according to agreed timescales,
• Provide a comprehensive clerical service to the Division, undertaking all relevant work-related tasks including, correspondence, photocopying and emailing, distributing reports and letters according to the requirements of the service, where appropriate,
• Maintain systems and process to ensure that patient information/data is available at the right time, that they are in the right place, and that they are complete and accurate according to the agreed quality standard,

Mid Cheshire Hospitals NHS Foundation Trust (MCHFT) provides good quality, safe and effective healthcare to the people of Cheshire and beyond. The Trust, which manages Leighton Hospital in Crewe, Victoria Infirmary in Northwich, and Elmhurst Intermediate Care Centre in Winsford, was established as an NHS Trust in April 1991 and became a Foundation Trust in April 2008.

We employ almost 5,000 members of staff, provide around 540 hospital beds, with a range of services including accident and emergency, maternity, outpatients, therapies, and children's health.

The Trust is also part of Central Cheshire Integrated Care Partnership (CCICP), a unique local health partnership that provides a range of community services for people across South Cheshire and Vale Royal.

During the Coronavirus pandemic, the Trust was recognised nationally for its ‘Be Safe Be EquiPPEd’ campaign, which aimed to make the Trust as safe as possible for staff and patients, through supporting the correct use of PPE.

The results in the 2020 national NHS Staff Survey showed improvements in all elements of the safety culture theme, with 92% of respondents feeling their role made a difference to our patients. We were also recognised nationally for our workforce health and wellbeing initiatives.

At Mid Cheshire, we value our staff and appreciate that in order to give our patients the best quality, compassionate care, we also need to look after our colleagues.

• Update patient information/data when patients have been seen, according to the agreed quality standard, locate and retrieve supplementary documentation for patient information/data as required, filing diagnostic reports and essential documents in the appropriate place,
• Maintain the case note tracking system, ensuring that is functioning correctly, promptly solving and/or reporting difficulties and hold-ups,
• Be able to use the required electronic systems for correspondence, clinic management and the retrieval of results, as and when required,
• Maintain constructive relationships with others, within and across Divisions and externally in order to improve the effectiveness and efficiency of services to patients.

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