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Job description

Position: Customer Support Agent

Job Type: Full-Time

Reports to: Customer Support Team Leader

Summary of Responsibilities

• Working closely with other departments to handle customer queries.
• Providing the best possible answers and solutions to the customers (via emails and live chat).
• Communicating effectively and efficiently with players and colleagues to ensure delivery of

business objectives and targets.

• Working 24/7 shift pattern.
• Meeting personal/customer service team sales targets and call handling quotas.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution.
• Keeping records of customer interactions, processing customer accounts and filing document.
• Following communication procedures, guidelines and policies.
• Identifying and assessing customers’ needs to achieve satisfaction.

Person Specification

• Turkish speaker (verbal and written)
• I-Gaming experience
• Excellent communication skills
• Customer oriented
• Intermediate skills in Microsoft Tools (Excel, Word, Powerpoint)
• Ability to work under pressure
• Self-Motivated
• Team player

What you will receive:

• Competitive package.
• Other perks TBC.

Job Types: Full-time, Permanent

Salary: £22,000.00 per year

Benefits:

• Company pension
• On-site parking
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• London, N11 1GN: reliably commute or plan to relocate before starting work (required)

Experience:

• customer service: 1 year (preferred)

Language:

• Turkish (required)

Work Location: Hybrid remote in London, N11 1GN