Director of Education and Student Experience

Director of Education and Student Experience London, England

University College London
Full Time London, England 44500 - 48600 GBP ANNUAL Today
Job description

Ref Number
B04-04171
Professional Expertise
Professional Services Leadership
Department
UCL BEAMS (B04)
Location
London
Working Pattern
Full time
Salary
See advert text
Contract Type
Permanent
Working Type
Hybrid (20% - 80% on site)
Available For Secondment
No
Closing Date
11-Sep-2023

About us

University College London (UCL)

UCL is a multi-disciplinary university with a population of over 13,000 staff and 42,000 students from 150 different countries. Degree programmes are provided in Arts and Humanities, Built Environment, Brain Sciences, Engineering Sciences, Education, Laws, Life Sciences, Mathematical & Physical Sciences, Medical Sciences, Population Health Sciences and Social and Historical Sciences.

For more information see http://www.ucl.ac.uk/about


UCL Engineering

Engineering Sciences comprises ten academic departments that undertake research and teaching across a wide range of disciplines. Our scientists and engineers take discoveries from fundamentals to practice, producing innovative technological solutions to challenging problems. It is a dynamic and growing Faculty, with a strong vision and desire to use our talents to ‘Change the world’.

For more information see www.ucl.ac.uk/engineering


Faculty Education Team

The Faculty of Engineering Sciences comprises approximately 4,300 undergraduate (UG) students, 2,800 postgraduate taught (PGT) students and 900 postgraduate research (PGR) students. We are at the forefront of plans for UCL East which will further see our student population within the Faculty expand.

The Faculty Education Team, based in the Faculty Office, provides a wide range of administrative support to facilitate the delivery of teaching and activity and student experience support. The team works collaboratively across Engineering’s ten academic departments, and team members are expected to share responsibilities, learn from, and provide cover for each other as far as is feasible.

About the role

Main purpose of the job

  • The DESE will lead and manage the Faculty Education Team and provide high-level leadership and support for the effective operational delivery of the Faculty’s portfolio of academic programmes. This will be combined with the highest possible standards of service to students and colleagues.
  • The DESE, in collaboration with the Dean, Vice Dean (Education) and the Director of Operations, has overall responsibility for ensuring that appropriate action is taken in relation to students, to education delivery and to matters that impact student experience within the Faculty in line with UCL policy, and that appropriate contributions are made to strategy and policy development.
  • The DESE holds an important and visible role across UCL with responsibility for leading or supporting the Vice Dean Education with Faculty education committees/working groups, quality management and enhancement processes, and matters pertaining to taught students at both UG and PGT level.
  • Working closely with staff within the Faculty and its constituent departments, the DESE will: provide support and leadership for the Faculty’s education staff (both academic and professional services) to develop best practice; ensure compliance and the operation of quality assurance measures in line with UCL policy; and improve Faculty performance in education and student experience. They will work collaboratively with a range of senior colleagues within the Office of the Vice-Provost (Education and Student Experience) and Student and Registry Services.

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.


  • The advert will close on Monday 11th September at 23:59 GMT.
  • Interviews for this role are scheduled to be held on Friday 29th September, in person at the Bloomsbury campus.
  • This role is eligible for hybrid working with a minimum of 40% on site.
  • We will consider applications to work on a part-time, flexible and job share basis wherever possible.
  • If you have any queries about the role or application process, have any technical issues, or need reasonable adjustments or a more accessible format to apply for this job online, please contact the staffing team on [email protected].
  • The UCL Ways of Working supports colleagues to be successful and happy at UCL through sharing expectations around how we work – please visit ucl.ac.uk/human-resources/policies-advice/ways-working to find out more.
  • This appointment is subject to UCL Terms and Conditions of Service for Research and Professional Services Staff. Please visit www.ucl.ac.uk/human-resources/conditions-service-research-teaching-and-professional-services-staff for more information.
  • This role meets the eligibility requirements for a skilled worker certificate of sponsorship or a global talent visa under UK Visas and Immigration legislation. Therefore, UCL welcomes applications from international applicants who require a visa.

About you

The successful candidate will need to demonstrate the following criteria:

  • Educated to degree level, or have equivalent qualifications or substantial relevant experience
  • Knowledge of Higher Education policy and current issues in Higher Education (within the UK, across Europe and globally)
  • Significant experience of leadership within HE, including management of staff and resources, and building teams
  • Experience of finding solutions to a range of problems by applying sound judgment, empathy, and a strategic understanding of relevant issues
  • A clear understanding of equality and diversity issues as they relate to the student experience and how the issues can be addressed by the role-holder
  • Relevant and substantial experience of student support within an education setting and including a wide range of academic and pastoral support activities. Experience of the interface between these roles and central student services is also important

Please see the attached job description and person specification for full details. Please also read the attached Candidate Guidance document. When completing your supporting statement, please tell us, using examples, how you meet the essential criteria listed in the job description.

What we offer

As well as the exciting opportunities this role presents, we also offer great benefits some of which are listed below:

  • 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
  • Additional 5 days’ annual leave purchase scheme
  • Defined benefit career average revalued earnings pension scheme (CARE)
  • Cycle to work scheme and season ticket loan
  • Immigration loan
  • Relocation scheme for certain posts
  • On-Site nursery
  • On-site gym
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance programme: Staff Support Service
  • Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian, and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

Our department is working towards an Athena SWAN award. We are committed to advancing gender equality within our department.

Director of Education and Student Experience
University College London

www.ucl.ac.uk
London, United Kingdom
Dr Michael Spence
$2 to $5 billion (USD)
10000+ Employees
College / University
Colleges & Universities
Education
1826
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