TUI Retail Apprentice, Edinburgh St James, 30 Hours Edinburgh, Scotland
Job description
Joining TUI Retail as an Apprentice provides valuable insight into the world of Travel. Our two-year Apprenticeship Scheme is structured to develop you to put customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.
ABOUT THE JOB
Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun
Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty
If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint
You’ll embrace change and rise to the challenges of a customer focussed role
Your drive to achieve will lead you to exceed your sales and service objectives, in Retail we call it ‘Smashing your Targets’
You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification. 20 percent of your working week will be set aside for you to work through the Standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence
ABOUT YOU
An understanding of what ‘excellent customer service’ looks like and confident to deliver
Strong commitment and drive to achieve goals
Team player who engages and collaborates at all times with customers and colleagues
An organised individual who takes pride in their work and how it’s delivered
Passion to work within tourism and actively grow and develop
Self–motivated individual who’s willing to act on feedback and takes ownership for their development
Determine and committed to learning and working in store to achieve a Level 3 Travel Consultant qualification
Grades 9 - 4 GCSE English and Math or equivalent are preferred
Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance
ABOUT OUR OFFER
Fantastic holiday benefits including discounts, special offers and the ability to purchase additional ‘TUI time off’
Competitive salary with a commission scheme that rewards you for exceeding targets
Health and Wellbeing support in five key areas – Financial, Health, Social, Community and Career
An inclusive environment with a Culture of Care
Disability Confident Committed Company
Investment in your development, starting with an interactive web based workbook alongside your store induction
Pension scheme and life assurance.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA
If you require any further information regarding this opportunity, please email [email protected]
To apply for this role, please answer the questions fully. Part of the application process will require you to complete an online assessment, this can either be completed once your application has been submitted or you’ll receive an email shortly after.
