administrative assistant Chichester, England
Job description
To provide essential clerical and administrative support to the Pathology
service, whilst providing an exceptional “Patient First” experience for
patients attending the department for blood tests and appointments.
To assist in the receipt of patient samples, the data entry of patient and
specimen details onto the Pathology IT system
To work alongside a team of approximately 4 Clerical Officers in the
Pathology Office, which makes a combined workforce of approximately
60 clinical, administrative and scientific personnel across the Pathology
Support Service.
Regular interaction and communication with Visitors, Patients &
Relatives attending the Pathology Department as well as a close
working relationship with Phlebotomists, Medical Laboratory Assistants,
Biomedical Scientists and Managers within Blood Sciences.
The Pathology Support Service at University Hospital Sussex is looking to recruit a confident and approachable Clerical Officer to support our Pathology Office & Patient Reception at St Richards Hospital.
Our front of house teams are often the first point of contact for patients visiting the Trust, creating an integral link between our service users and Pathology as the face of our organisation.
Using computer-based appointment systems is a fundamental aspect of the role so experience using Sema Helix, ICE, CyberLab and Winpath IT systems would be highly desirable, as would someone who is adaptable to change with an desire for digital innovation and improvement.
This is a part time vacancy based at St Richards Hospital with the occasional requirement to provide cover in Worthing to meet the ongoing needs of the Pathology service. Both locations are connected with good public transport links, and a free minibus service between sites.
To maintain a reliable service for patients, flexibility is required between 08:00 and 18:00 Monday to Friday.
This is an exciting opportunity to join the Trust as we begin our journey as University Hospitals Sussex, a newly created and 'Outstanding' organisation, alongside the formation of an ambitious Pathology Network for the patients of Sussex.
Join us at UHSussex, every day is different, you can be the change, better never stops
At UHSussex we’re proud to be at the heart of the NHS. As one of theUK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.
Improving lives: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put ourPatient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in ourwellbeing programmefor staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.
Build a career with us: As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
Ensure that patients, visitors and contractors are greeted and assisted in a polite and courteous manner, in line with Trust expectations and “Patient First” best practice.
Confidently deal with patient, GP and hospital telephone enquiries, transferring them to the correct department if appropriate, or seeking advice from senior staff to resolve the situation.
Create, cancel and amend appointments directly on the Trusts’ IT systems, ensuring patients and staff are kept informed during the process.
Make suitable transport arrangements for patients if requested.
Support Pathology clinics by assisting in the preparation of patient notes, scheduling of clinic appointments and communication with patients via telephone and in writing.
Empathetically resolve verbal complaints received from patients in a kind and compassionate manner seeking appropriate guidance from senior management when required.
Communicate and work effectively with patients who may have physical or mental disabilities, or those who require additional support
