Job description
Reports to: Transport Manager
Depot: LWC Aylesbury
Overview
To deliver products to customers within a specific area in a safe and friendly manner. Responsible for the care and upkeep of your designated vehicle. To provide excellent Customer service standards to every customer. A drivers mate will be in assistance for this role.
Main Duties
- The responsibility of preparing the vehicle by conducting Daily operator pre-use checks and basic maintenance
- Ensure that defects occurring during the day are reported and check sheets are passed to the distribution manager.
- Responsibility for checking daily run sheets against picked orders for your deliveries and ensuring vehicle is loaded and secured safely.
- Responsible for completing delivery notes, return sheets and collecting payments.
- Execute any special requests from customers by picking up and delivering items as directed on the delivery note.
- Maintain customer confidence by keeping information strictly confidential regarding premise security and operational information.
- To plan your route and requirements for the drop by studying the schedule and any requests by the customer that are on the delivery note.
- Deliver consistently high levels of customer service by communicating any delivery delays, stock shortages or problems with their delivery.
- Responsible for returning all empty cases and gas bottles and that they are correctly stored in the empties yard and unloaded in the correct manner.
- Ensure that correct health and safety procedures are adhered to.
- To communicate effectively with all departments.
- The ability to help in the warehouse when required.
- To look presentable in the correct LWC Drinks uniform at all times.
- Physical and manual handling involved.
- Good safety practices and driving habits
- Possess the correct driving license required for the vehicle
- Good communication skills
- Excellent Customer Service Skills