Treatment Coordinator London, England
Bupa
Full Time
London, England
29000 GBP ANNUAL Today
Job description
Treatment Coordinator
Crossrail Canary Wharf, London, E14 5AR
Permanent contract
Salary from £29,000 per year + fantastic benefits
Full time, 40 hours per week
Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.
Working in our support functions you’ll play a key part in helping our customer facing colleagues deliver exceptional standards of customer service and patient care.
No matter your role, you’ll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.
Role Overview
The Treatment Coordinator will help enhance the patient experience and safeguard patient care: To be the customer point of contact with the practice and ensure a cohesive patient journey through all the areas of the practice. The Treatment Coordinator will champion the customer experience with all team members and to provide essential support services to our specialists.
What you’ll do:
- Be the first point of contact for new private patients to the practice; and existing patients expressing an interest in specialist treatments.
- Maximise treatment conversion in the practice. Maintain the highest levels of communication regarding treatment plans and financial options, educate on preventative care and convert treatment plans into income.
- Confidently discuss the treatment and the fees involved to enable the dentist to focus on delivering dental treatment, embracing the use of patient finance to support their choice in the way they finance their treatment, whilst also supporting the adaptation of the treatment plan to the cost constraints of the patient
- Respond to telephone and email enquiries for patients considering specialist treatments in a positive, efficient, and friendly manner.
- Manage patient complaints, record them appropriately and resolve them ensuring the best possible outcome.
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What you’ll bring:
- Proven experience delivering exceptional, client focussed customer service
- Brilliant interpersonal and communication skills, able to quickly build rapport and put people at ease
- Care and empathy, people will be visiting with a variety of health concerns and you’ll need to provide a compassionate service
- Great time management and flexibility, you’ll need to switch tasks and support where needed throughout your shift
- Excellent attention to detail
About Bupa Crossrail:
Crossrail Plc is our Flagship Centre, opened in 2015 it’s a purpose-built Health and Wellness Centre located within the Crossrail Station. We offer 30 fully equipped state of the art Health and Dental rooms and a large, open plan reception and waiting area where you’ll greet our customers. Onsite specialists and services include; Private GP, Health Assessments, Physiotherapy, Osteopathy, MSK Physicians and a wide range of dental treatments including Cosmetic Dental Care, Implants, Periodontist, Orthodontist, and an Endodontist.
Why Bupa?
We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.
Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. As a Receptionist you’ll be eligible for:
- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Onsite gyms or local discounts where no onsite gym available
- Various other benefits and online discounts
Diversity and Inclusion
Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly. That’s why we’re happy to offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Whether you’ve found your feet or are discovering a new path.
Welcome to a place that celebrates you.
This isn’t where you've been.
This is where you're going.
This is what we have belief in.
Time Type:
Full time
Bupa
careers.bupa.co.uk
London, United Kingdom
Iñaki Ereño
$10+ billion (USD)
10000+ Employees
Company - Private
Healthcare Services & Hospitals
1947
