Travel Supervisor – Out of Hours - Frosch London, England
JPMorgan Chase & Co
Full Time
London, England
37249 - 38000 GBP ANNUAL Today
Job description
JOB DESCRIPTION
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Shift pattern – (35 hr. p/w - Saturday 4pm-12am, Tues-Fri 6pm-2am) - please only apply if you can work these times
As an Out of Hours Team Supervisor in an After Hours Support Team you will manage team members to ensure proper workload distribution and quality assurance per FROSCH standards with the capability to manage and complete travel arrangements for clients when needed. Providing back-office support for various systems and assisting with managerial projects and incentives while providing supervision and mentorship to Travel Consultants.
Job Responsibilities – Remote role
- Manage a team of consultants, supporting them on a daily basis, prove coaching/feedback and any assistance required
- Provide full-service travel arrangements for clientele when call volume and workload necessitates it
- Monitor all technology mediums to ensure travel arrangements are managed and completed in a timely manner and follow FROSCH standards
- Ensure GDS queues are worked properly to verify correct records processing and ticketing and queue count
- Champion best in class customer service and Delivering the Unexpected to team members
- Conduct weekly meetings with pertinent After-Hours managers to optimize team member performance and meet department needs
- Aid in the resolution of customer service issues and debit memos
- Facilitate team member and client support with a high degree of initiative, confidentiality, and professional demeanor. Perform administrative duties associated with the position which include but are not limited to conducting reviews, approving timesheets, updating reports, reviewing new accounts and account profiles, and monitoring new team members' bookings
Work Environment
- FROSCH covers the cost of most work-related equipment for onsite employees. Other tools, unless deemed essential for your job or medically necessary, may not be covered.
Required Qualifications, Skills and Capabilities
- Prior experience managing and completing travel arrangements during After-Hours shifts
- Recent, native proficiency in Sabre with the ability to schedule international and domestic travel, set up PNRs, ticket, and exchange tickets
What you will get in return
- If this sounds like you then just see some of the benefits below which show how committed Frosch is to looking to provide for your long term stability with personal growth and development:
- Salary, depending on experience
- 35 hour working week
- 25 days annual leave
- Pension
- Life assurance
- Private medical care
- Business Travel Insurance
- Employee Assistance Programme
- Employee referral bonus scheme
- Discounts in many major shops, online retailers and gyms
ABOUT US
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
ABOUT THE TEAM
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
