Secret Cinema Ticketing Coordinator London, England

TodayTix Group

Full Time London, England 24000 - 63745 GBP ANNUAL Today

Job description

About TodayTix Group:

TodayTix Group, TTG, is the global e-commerce leader for cultural experiences. Founded in 2013 by Broadway veterans Brian Fenty and Merritt Baer, TTG designs frictionless e-commerce experiences via innovative product design and industry-leading technology.

Through its powerful consumer matchmaking technology and expansive portfolio of brands, including TodayTix, Goldstar, and Secret Cinema, TTG has an intimate understanding of its millions of customers. We optimize partner relationships by providing unparalleled access to engaged audiences to generate meaningful revenue, and transform the way tickets are sold. With an ever-expanding global network of theatres, producers, and cultural institutions, frictionless technology, and vast data and insights, TTG is at the forefront of the digital transformation of culture.

We are seeking outstanding applicants of all backgrounds to join our team to bring new voices, talent, and perspectives to the table. We encourage all to apply.

About The Role:

The Supply Team at TTG is seeking a Ticketing Coordinator to oversee our Secret Cinema events. The ideal candidate is someone who has Box Office ticketing experience, with interest or experience working in live events, who would enjoy the opportunity to expand their skillset in a fast paced environment.

You’ll be responsible for maintaining the smooth running of our Secret Cinema events, ensuring that inventory and revenue are managed and reconciled through setup and onsale. You will work closely with Secret Cinema, Ticketing Operations and Ticketing Set Up to accurately maintain and manage events, ensuring an excellent customer and partner experience.

This is a fantastic opportunity for someone who has a passion for live events to be involved with Secret Cinema’s exciting projects from start to finish. Our Supply team is dedicated to broadening access to live entertainment across the UK and beyond by building and maintaining our products and successfully delivering on initiatives for a wide reaching range of partners across the industry. If this resonates with you, we’d love to hear from you!

Please note: This is a hybrid role and you must be willing to work out of our London office 1-2 days a week. Qualified candidates must be based in the greater London area.

What You'll Do:

Setup and maintain events for Secret Cinema across all our outlets
Reprice, allocate and manage inventory for owned channels and third party agents
Work with third party agents to maximise sales growth and manage reconciliation, order updates and dispatch
Execute on pricing strategies in conjunction with the producers and marketing team; setup and maintenance of deals/offers as well as repricing of multiple events
Provide accurate and comprehensive reporting for both internal and external partners and stakeholders
Work with our Ticketing Systems Provider to ensure optimal functionality of event on-sales
Liaise with internal and external departments to act as the central point of contact for all ticketing processes with regards to Secret Cinema products
Support Ticketing Operations as required including but not limited to the smooth running of access programmes, dispatch, new initiatives, and campaign management
Build out process and documentation to cover all operational and setup elements of events

We're Looking for Someone With:

Prior experience of running ticketed events
An understanding of the ticketing life cycle of a live event in order to pro-actively help achieve great sales results
The ability to work under own initiative and to deadline
Strong organisational skills who is able to pivot and adapt to a varied work day
Excellent communication skills

Good to Know:

TodayTix Group takes care of our team. We’re proud to offer a generous suite of benefits. Here are a few of our favourites:

Competitive salary
Remote friendly / hybrid work environment
Generous pension match
Access to a bespoke Pension scheme
Complimentary tickets to shows and events
Employee Assistance Programme
Access to a corporate rate Vitality PMI plan
Healthcare cash plan
Season Ticket loans
Birthday off
Three months of fully paid Parental Leave
Salary Sacrifice Car Scheme & RAC Membership
Employee Charity Donation Matching
Work From Home budget
Annual Professional Development Budget
Cycle to work scheme
Employee Referral Bonus

TodayTix Group is committed to creating a diverse and equal workforce. Our aim is to create an inclusive and diverse environment which reflects the world we live in, as well as making a positive impact regarding diversity and accessibility within our industry. We highly encourage applications from all, regardless of race, age, gender, gender identity, nationality, ethnic origin, disability, religious belief, or sexual orientation.

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