Travel Sales Advisor - St Pancras, London London, England
Job description
Great Rail Journeys is the UK’s leading provider of holidays by rail, offering escorted tours, river cruises and tailormade holidays to over 40 countries across the world. With five decades of experience, we are experts in showcasing the beauty and diversity of the destinations we travel to, taking people to places only rail can reach. We take over 50,000 customers on holiday each year and are fantastically proud of our high quality tours, that we know customers love. We care passionately about customers, understand the small touches and attention to detail that make a holiday special, alongside the knowledge and experience to navigate the world by rail.
The team are looking for a Travel Support Assistant to work in our offices in St Pancras Railway Station. The purpose of the role is to meet and greet customers in a professional and friendly manner, and to provide support to Tour Managers on arrival at St Pancras department office prior to their journey on the Eurostar.
Key responsibilities are:
- Ensure the Department Office is well presented, tidy and welcoming at least 2 hours prior to the first department.
- Prepare the relevant reports for the days tour departures.
- Monitoring Eurostar live departments and supplying Tour Managers with the relevant information.
- Action security checks and log as required.
- Contact any customers who have not checked in and liaise with Tour Manager as appropriate.
- Provide support when Operation issues arise.
- Complete departure reports and disseminate.
- Escort the group to the initial destination if required.
- Must be available for 05:45am start at St Pancras.
Job Types: Full-time, Permanent, Temporary contract
Benefits:
- Casual dress
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
Work Location: In person
