Travel Counselor Apprentice London, England
American Express Global Business Travel
Full Time
London, England
26000 - 32189 GBP ANNUAL Today
Job description
- American Express Global Business Travel (GBT) is the world’s leading B2B travel platform, providing services to manage travel, expenses, and meetings & events for companies of all sizes. We make it our business to meet company's travel needs.At GBT we believe that how we do things is just as important as what we do. Our Values - People, Passion, Progress - reflect our shared beliefs as members of the GBT community. Our Behaviours empower us to live our values through our everyday actions, ultimately leading to our collective success across the GBT organization.Our people are the heart of our business. We thrive off our shared values, we respect and care for one another as well as having fun. To quote Paul Abbott, our CEO, “Creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from is central to our values.”Job Description – Travel Consultant ApprenticeDo you want to be a part of an exceptional partnership?A journey of 1,000 miles begins with a simple plan. As a travel professional, you will be at the heart of the company that provides a seamless experience to our business travelers offering a true partnership for end-to-end travel management.Our apprenticeship scheme offers you the opportunity to gain valuable on-the-job experience as well as achieving a nationally recognised qualification.What are we looking for?We are looking for an individual who is ambitious, results driven and who has an immense passion for travel. We will look for this individual to champion our values and culture throughout their day-to-day work.You must be customer focused, deliver excellent customer service to both our external and internal customers. You must also champion diversity through supporting an inclusive environment every day. Excellent communications, good time management and organisation skills are vital for this role.Key Responsibilities:
- Provide support to other Travel Consultants with booking enquiries and other day to day tasks.
- Conducting analysis and research on the best available fare/routing, and ensuring preferred air carrier and partners are recommended, whilst ensuring adherence to the customers agreed travel policy and requirements.
- Manage the booking process through the ticketing and order fulfilment, either over the telephone or via email or back-office systems and servicing platforms.
- Proactively keep up to date with travel information according to the customer profile of the business and the ever-changing dynamics of the industry.
- Promote confidence in customers by demonstrating a passion and belief in services being sold.
- Support our clients through various communication platforms, such as emails, phones, live chat.
Desired Skills:- Confident clear spoken and written English
- Able to communicate effectively by email and telephone
- Works well individually and in a team
- Efficient time management
- Works accurately in a busy environment
- Thrives in time sensitive situations
- A strong attention to detail
- Friendly with good interpersonal skills
- Demonstrate unwavering commitment and value to our customers and partners
- Embraces diverse perspectives and respect differences
- Demonstrate passion for travel and rally our shared values
- Be resilient, flexible, and adaptable to change
Qualifications Required:- Educated to a minimum of GCSE level, desirably with Maths and English Grade C equivalent or above. If not, additional training will be given to achieve this level.
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Location
It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.
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American Express Global Business Travel
https://www.amexglobalbusinesstravel.com/
Jersey City, United States
Paul Abbott
Unknown / Non-Applicable
10000+ Employees
Company - Public
Travel Agencies
1915
