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If you are somebody who prides themselves on being able to deliver a great customer experience and you are confident in making decisions in a fast-paced environment then this could be the perfect opportunity for you to build your career in a great organisation.

You’ll be part of Admiral’s Travel Insurance team, where you’ll support customers on the front line by taking new claims over the phone or via an online claims portal. Your role will require you to gather information through good questioning and then make decisions on the best route for the claim to go down. Supporting the customer through the process and delivering on promises is key to ensuring we deliver good customer outcomes. You will also be responsible for reviewing claims and making payments to customers, so you’ll need a good range of skills in listening, decision making, accuracy, being resilient under pressure and building rapport with customers.

Full training for the role will be provided, so don’t worry if you don’t have any direct experience. As long as you are willing to learn and you are passionate about customers you’ll fit right in! You will be coming in at an exciting time for the Travel Claims operation as we are about to enter a period of growth and this role is an important part of making sure we can successfully do that. Your team manager will help support you to develop and grow with us.

We are open to hybrid working, so you will have the best of both worlds. You will work in our Cardiff office on a Wednesday and from the comfort of your own home for the remainder of the week.

Key Responsibilities:

• Registering new claims and making decisions on whether a claim will be covered
• Managing existing case load
• Maintaining SLA 5-7 days settlement
• Thorough investigation of claim details and documentation
• Keeping the customer updated throughout the claims lifecycle
• Maintain excellent communication with customers and colleagues
• Put forward ideas for suggestions for improvement for the team and wider department
• Working in line with department KPI’s
• Correctly identifying prospects for recovery and pro-active pursuit (dual insurers or liable parties)
• Correctly identifying potentially fraudulent claims

Requirements:

• Ability to work independently and as part of a team
• Be accountable and take responsibility
• Adhering to core competencies
• Sharing experiences and knowledge
• Positive attitude, approachable, helpful and friendly
• Effective time management
• Excellent customer service skills, exceeding expectations

Key information:

• The start date for this position will be 13th November
• If successful after application stage, you will be invited to attend a screening interview with the member of the recruitment team. This will be completed over a phone call.
• The next step will be attending a group Meet and Greet in the Cardiff office on either the 9th October or 10th October.

Our Commitment to You

At Admiral, we are committed to being a diverse and inclusive workplace. Admiral is proud to be an equal opportunities employer and does not discriminate on the basis of race, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), national origin, gender, gender identity, sexual orientation, disability, age, or any other legally protected status.

All qualified applicants will receive equal consideration for employment.

Salary, Benefits and Work-Life Balance

At Admiral, we are proud to be a diverse business where we put our people and customers first. We have great benefits to ensure employees have a great work-life balance; it's one of the reasons we’re consistently voted one of the Sunday Times Best Big Companies to Work For in the UK.

All colleagues will receive 33 days holiday (including banks holidays) when they join us, and this will increase with length of service, up to a maximum of 38 days (including banks holidays). You also have the option to buy or sell up to five days of annual leave in addition to your allocation.

You can also view some of our other key benefits here.

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