Travel Advisor London, England
Job description
CDI
Londres
Bureaux
Presentation of the role:
This role suits someone who enjoys working in a fast-paced environment and for commission-based rewards. Club Med provides regular training as well as FAM trip visits to familiarise staff with the resorts.
Club Med ensures that staff are well trained and kept up to date with internal systems and booking tools. You will deal with various departments within the company such as transport, customer relations and trade.
Mission 1: Provide the best customer service to clients
- Welcome new and returning clients on the phone with a friendly, approachable, and helpful manner.
- Create a personalised and lasting relationship with the client, by proactively supporting them throughout the enquiry or sale.
- Ensure customer follow-up and satisfaction.
Mission 2: Create a tailor-made travel experience
- Establish and understand the expectations and needs of the client from the first interaction.
- Create a tailor-made trip for the client based on their needs.
- Provide excellent up to date knowledge of the company's resorts and destinations.
- Establish and maintain a good working relationship with travel agents and deal with their requests by phone or email.
Your profile:
Education: minimum A level or equivalent
- Previous experience in a Travel sales or Travel consultant role. Ski knowledge is highly desirable.
- Fluency in both written and spoken English is essential
• Excellent phone manner and customer service skills • Passionate about travel • Team player
- Self-motivated and well organised all-rounder other info
- This role requires some weekend work (two Saturdays per month)
- This role can be office based, or Flexi hybrid working after an Office based training period of 2 weeks
Customer oriented, argumentative skills, oral and written communication skills, good stress management
Compensation package:
- Monthly commission based on business volume sold (possibility to earn up to 30% of yearly salary)
- 25 days annual leave, increasing by a day after 1 year service (to a max of 30 days)
- Birthdays off
- Half day on xmas eve and NYE
- 3 weeks of Club Med vacations per year under Club Med policy (for GO plus one free staying guest with estimated yearly value of up to £30k)
- Flexible working policy with the possibility to work 2 days a week from home + 1 week remotely every 3 months
- Private Healthcare insurance
- Pension scheme
- 30% of office commute costs reimbursed each month
- Annual Christmas party and other social events arranged by social committee as well as off-site team building.
- Strong internal mobility and development opportunities
Job Type: Permanent
Location: London, UK (Wimbledon)
" Travailler au sein de notre Business Unit des marchés Europe et Afrique, c’est accompagner chaque client vers la prochaine expérience Club Med qui fera son bonheur. C'est créer un parcours client omnicanal et sans couture. Résolument dynamique, la BU se verra commercialiser 9 nouveaux Resorts dans les 3 années à venir avec une participation décisive à la croissance de l'entreprise "
Vous travaillerez en Bureaux
- Vous travaillerez au sein d’équipes multiculturelles et bienveillantes
- Vous serez acteur de votre évolution professionnelle grâce à une forte politique de mobilité interne et internationale
- Vous participerez à faire vivre des moments inoubliables à nos clients et nos équipes en Resorts
- Vous développerez vos compétences en participants aux projets amitieux d’une entreprise tournée vers l’avenir et l’innovation
