Hotel Receptionist Edinburgh, Scotland
Job description
7 Hospitality Management is looking for a guest-focussed Hotel Receptionist to join us in this exciting opportunity for our Braid Hills Hotel property in Edinburgh. This is a full time, permanent role.
Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.
What will I be doing?
As a Hotel Receptionist for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;
- Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
- Manage all guest complaints in a professional manner
- To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales
- To be fully conversant with and be able to operate the hotels front office systems.
- Ensure all messages received for guests are passed on accurately and as quickly as possible.
- Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
What are we looking for?
A Hotel Receptionistserving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;
· Team player and able to work proactively with a wide remit
· Ability to provide and demonstrate exceptional guest service
· Positive can-do attitude
· A good ability to manage business/workflow priorities
Our Values
· Transparency | We ensure clarity in communication so that there are no surprises
· Ownership | We think and perform like owners
· Driven | We have a constant desire for improvement
· Investment in our People | We continuously invest in our people to ensure that they are the best that they can be
Benefits
· Pension Scheme
· Discounted Hotel Stays across our 7H Portfolio
· Discounted Food and Beverage across our 7H Portfolio
· Health Scheme
· Enjoy your birthday off!
· Employee of the month programme
· Long service recognition scheme
· Complimentary overnight stay within probationary period
· Free use of leisure club facilities within other 7H hotels
Job Type: Part-time
Salary: From £10.42 per hour
Benefits:
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Edinburgh, EH10 6JD: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality: 1 year (preferred)
- reception: 1 year (preferred)
Work Location: In person
Reference ID: BRAIDREC
