Transportation Coordinator - Summer Eastbourne, England
Job description
EF Eastbourne is looking for an enthusiastic administrator with excellent communication & organisational skills to join our busy Student Services Department and coordinate our transfer service over the summer.
As Student Services Coordinator: Transportation, you will be responsible for producing safe & seamless transportation solutions for our customers. You will oversee the school emergency phone on weekends liaising with various stakeholders, including students, transportation companies and sale offices to ensure a great start for every student on their journey with us.
You have:
- An interest in transportation and logistics
- Minimum intermediate competency working with Microsoft Excel
- Excellent attention to detail
- An analytical mind set and excellent problem-solving skills
- Capacity of working in a fast-paced and deadline driven environment
- Capable of using your own initiative and being decisive
- Have the right to live and work in the country of employment
- Complete fluency in English
- Excellent listening skills
- Effective verbal and written communication skills
- Remain calm under pressure
- Empathy and compassion
- The ability to manage and support others during times of crisis - most commonly during an emergency call
Your responsibilities
- Maintain and develop relationships with local suppliers.
- Develop and improve the overall customer experience of arrival and transportation services
- Invoicing
- Respond to student feedback or complaints
- Report and follow up from weekend incidents to ensure week by week improvement
- Increase sales on return transfer
- Support weekend team by communicating any changes effectively as they come
- Provide the first point of contact with all calls to the emergency phone on a 24/7 basis on weekends
- Ensure the timely and accurate answering and recording of all requests for emergency resources using the log system.
EF is committed to safeguarding and promoting the welfare of children and young adults and expects all staff and volunteers to share this commitment. References will be followed up and will ask specifically whether there is any reason that the applicant should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18. Upon interview, all gaps in CVs must be explained satisfactorily and proof of identity and, where applicable, qualifications will be required. Appropriate suitability checks will be required prior to confirmation of appointment.
About EF Education First
At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.
When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.
Job Types: Full-time, Temporary contract, Graduate
Contract length: 3 months
Salary: £589.16 per week
Benefits:
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Every weekend
- Night shift
- Weekend availability
Work Location: In person
Expected start date: 15/06/2023
