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Salary – £35,000 to £45,000 depending on skills, knowledge and experience
Location – Southwark, London SE1, with hybrid working
Contract Type – TfL

Overview of project/role

The objective of Public Transport Service Planning is to plan the transport development of Rail and Underground and Buses, to meet current and future customer needs. We drive the development of London's public transport network in terms of reliability, journey time, capacity, connectivity, customer satisfaction, access to jobs and services and ultimately economic growth.

Our objectives include ensuring service plans are robust and reliable and meet customers' needs; assessing the impact of service changes, ensuring that TfL maximises the customer benefits from timetable changes, projects and other interventions; providing the modelling, business cases, surveys and other analytical services to ensure that TfL understands the impact of change on customers; collecting data across the transport network; and ensuring TfL understands current and forecast demand for London's bus and rail services.

We’re now seeking a Transport Planner to join our busy Rail Development team.

You’ll support the development of service plans, strategies and policies for Public Transport, which sustain TfL's strategic objectives, and which optimise services for customer journey time, service reliability, network capacity and connectivity and take account of value for money and meet the objectives of the Mayor’s Transport Strategy.

You’ll support the development of strong business case analysis for changes to policy and long-term plans for Public Transport Service change, in collaboration with scheme sponsors, which support TfL's strategic objectives and which optimise customer benefit, taking into account value for money, available resources, operational constraints and stakeholder priorities.

You’ll assist in the development of Service Planning analytical and reporting capabilities to better understand operational performance, environmental impact and passenger demand, through development and research of new analytical tools, techniques and performance indicators.

Key Accountabilities

Your duties will include, but not be limited to:

• Assist in the development of strategies, policies and service planning for Public Transport in line with the Mayor’s Transport Strategy (MTS), and best practice, guidance and legislation to ensure TfL's strategic objectives are met
• Support the provision of Public Transport Service Planning input into TfL wide policy, in particular in relation to revisions to the MTS, transport modelling, appraisal, land use planning and influence funding opportunities to ensure appropriate transport provision
• Undertake detailed analysis of feasibility, costing, passenger benefit evaluation and performance impact of service change proposals, including appropriate modelling and business case development to deliver value for money
• Assist in building and securing stakeholder support for service changes and projects across and outside the business to ensure deliverability
• Support the development of capability to analyse and forecast operational service performance and demand in order to optimise strategies and plans, ensuring the customer is put at the heart of decision making through customer focused benefits analysis and metrics
• Maintain appropriate statistical series and access to operational data, and consider requests for new statistics to enable effective data led decision making
• Support senior staff in providing appropriate responses to external enquiries and consultations
• Support input into the development of the TfL Business Plan and budget setting process to ensure cost effective provision
• Monitor and review the impact of selected service changes on TfL's customers and on TfL's delivery of its strategic objectives including value for money, customer journey time, reliability, capacity and connectivity and improve efficiency
• Manage as appropriate smaller programme of works (or assist in larger) to deliver plans, obtaining governance approvals

Skills, Knowledge & Experience

Skills

• Data collection and analysis skills with the ability to research and interpret the outputs using advanced analytical tools (Essential)
• Strong written and verbal communications skills (Essential)
• Ability to prepare plans to tight timescales (Highly desirable)
• Strong influencing and negotiating skills (Highly desirable)
• Strong analytical skills in appraising service changes through business case development (Desirable)

Knowledge

• A degree in a relevant discipline or equivalent experience (Essential)
• Knowledge of public transport issues in general, the structure of the public transport industry and the characteristics of the London travel market (Essential)
• Knowledge of Transport Planning principles and application, for example transport economics, service planning, business case analysis and policy development, environmental appraisal, franchise specification or regulatory issues (Highly desirable)
• Understanding of the range of modelling and analytical techniques used in Transport Planning, and the ability to direct their use appropriately (Highly desirable)
• Broad knowledge of emerging best practice in public transport operations, governance and powers (Desirable)
• Knowledge of service performance metrics (Desirable)

Experience

• Experience in analysing and interpreting numerical data and information sources and communicating them (Essential)
• Experience in regional or project planning or business cases (Highly desirable)
• Experience of defining and prioritising resource needs, and planning accordingly (Highly desirable)
• Experience of participating in multiple teams and negotiating with others (Highly desirable)

Equality, diversity and inclusion

We are committed to equality, diversity and inclusion. We want to represent the city we serve, which will help us become a more innovative and efficient organisation. Our goal is to make our recruitment as inclusive as possible. We are a disability confident employer who guarantee an interview to any disabled candidate who meets all of the essential criteria. We also use anonymising software that removes identifying information from CVs and cover letters to make the process fair.

Application Process

• Please apply using your CV and a one-page covering letter. PDF format preferred and do not include any photographs or images
• Think carefully about the skills, knowledge and experience in the advert and cover this in your CV and cover letter. PDF format preferred and do not include any photographs or images

The closing date for applications is 30 April 2023 @ 23:59

Benefits

In return for your commitment and expertise, you will enjoy excellent benefits and scope to grow. Rewards vary according to the business area but mostly include:

• Final salary pension scheme
• Free travel for you on the TfL network
• Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home or 75% reimbursement on a 28-day flexi ticket
• 30 days annual leave plus public and bank holidays
• Private healthcare discounted scheme (optional)
• Tax-efficient cycle-to-work programme
• Retail, health, leisure and travel offers
• Discounted Eurostar travel