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Who We Are

WPS Health Solutions is a leading not-for-profit health insurer in Wisconsin. Our services offer health insurance plans for individuals, families, seniors, and group plans for small to large businesses. We process claims and provide customer service support for beneficiaries of the Medicare program and manage benefits for millions of active-duty and retired military personnel across the U.S. and abroad. In 2021, WPS Health Solutions celebrated 75 years of making health insurance easier for those we serve. Proud to be military and veteran ready.

Our Culture

WPS’ Performance-Based Culture is where the great work and innovations of our people are seen, fueled, and rewarded. We accomplish this by creating an inclusive, empowering employee experience, focusing on People, Work, and Conditions. This results in people bringing their authentic selves to work every day in an organization that successfully adapts to business changes and new opportunities. We are guided by our Purpose: Together, making health care easier for the people we serve.

In 2021, 2022, and 2023 WPS Health Solutions was recognized for several awards including:

• Madison, Wisconsin’s Top Workplaces
• Top Workplace national cultural excellence awards for Remote Work and Work-Life Flexibility
• Achievers 50 Most Engaged Workplaces® with the further honor of Achievers “Elite 8” winner in the category of Culture Alignment

Role Snapshot

The Operational Training Specialist will contribute to a high functioning remote training team that drives WPS Health Solutions to a competitive advantage within the insurance industry. Our trainers develop and facilitate curriculum to both internal and external customers using adult learning principles incorporating current brain research in a highly engaged learning environment.

As part of this role, you will be expected to complete the following job expectations:

• Ability to prioritize and work on multiple projects within a very fast-paced, ever changing work environment.
• Create a positive and fun virtual learning environment for participants, while managing classroom environment and in-class documentation, such as: assessment scores, skills/knowledge gaps, etc.
• Ability to learn and keep up to date with job skills, systems, and procedures for business units supported.
• Work collaboratively with training colleagues and Instructional Design to support business unit requests and identify curriculum efficiencies, such as topics that would better serve as an online course vs virtual delivery.
• Ability to assess the comprehension and understanding of participants in a virtual training environment and adjust facilitation style to address the needs.

How do I know this opportunity is right for me? If you:

• Love teaching people!
• Enjoy the challenge of creating an engaging and fun learning environment while facilitating virtually.
• Are uniquely satisfied about seeing the light bulb go on for a participant.
• Are ready for a move from teaching in education to corporate America.
• Working from home with a fully remote team.
• Thrive in a fast-paced, ever-changing environment.

What will I gain from this role?

• Gaining a deeper understanding of the health insurance industry including government contract work.
• Working with a highly collaborative and fun team!
• Experience working in an environment that serves our Nation’s military, veterans, Guard and Reserves and Medicare beneficiaries.
• Working in a continuous performance feedback environment.

Minimum Qualifications

• Bachelor’s degree in a related field or equivalent post high school and/or related work experience.
• U.S. citizenship is required for this position due to Department of Defense restrictions.

Preferred Qualifications

• Experience working for another Medicare Administrative Contractor (MAC).
• 2 or more years of related work experience in Medicare claims processing, knowledge of FISS and MCS systems – DME experience a plus.
• 2 or more years of experience developing and maintaining course objectives, curriculum materials (i.e., participant guides, job aids etc.) and course assessments.
• 2 or more years of experience preparing and facilitating compliance, process, and system trainings.
• Experience planning and facilitating distance learning training events that are typically 15 participants but can range up to 50.
• Experience using critical thinking skills and making sound decisions to determine employment continuation and/or termination of participant(s) from a training class.
• Strong experience using virtual technology to deliver training (i.e. Webex, MS Teams, etc.).

Salary Range

$60,000 to $70,000

The base pay offered for this position may vary within the posted range based on your job-related knowledge, skills and experience.

Location

This role is open to 100% remote work for this opportunity in the following approved states:
Arizona, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, North Carolina, North Dakota, Ohio, South Carolina, South Dakota, Texas, Virginia, Wisconsin

Benefits

• Remote work option available.
• Performance bonus and/or merit increase opportunities.
• 401(k) with dollar-per-dollar match up to 6% of salary (100% vested immediately).
• Competitive paid time off.
• Health, dental insurance, Teladoc starts DAY 1.
• Review additional benefits here.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)