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As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

We're looking for a sharp and motivated individual who can develop and deliver a phenomenal training curriculum to join our Shared Operations Services team. You're a learning and development pro with an entrepreneurial spirit and ownership mentality who thrives in an ever-changing environment and constantly looks for improvements. This is a rare and exciting opportunity to help build the foundation for future training programs in a company that is leading the charge in car sharing worldwide. Find your drive with us.

Reporting to the Senior Manager of Training, you'll partner with our department managers to design and deliver highly engaging, interactive training modules that enable their customer support agents and internal professional team members to perform their duties confidently and efficiently. You're the kind of person who loves figuring out how to make a gnarly process seem simple and easy to learn. If you have experience building relationships and collaborating with stakeholders, facilitating workshops, trainings, and/or courses and you're passionate about creating learner-centered online training, we want to hear from you!

What you will do

• Become a Turo product/policy/process expert
• Facilitate onboarding, upskilling, and additional training of agents and associates
• Update and create training materials to reflect latest policy, process, and product changes
• Help with the administration of our LMS, assigning, and tracking progress of courses
• Design, develop, and update training materials for an online blended learning approach
• Partner with other support teams such as QA, to gather data to determine training opportunities and measure the success of training activities
• Build and maintain relationships with department stakeholders to communicate training priorities
• Partner with department managers to align training materials with support articles, and with latest policy, process, and/or product changes
• Collaborate with outsourced trainers to design and/or update online and ILT trainings for new and tenured agents
• Collaborate with peer Training Specialists; give and receive constructive feedback
• Help the training team grow and scale by evaluating new approaches to how we work
• Analyze the effectiveness of trainings and help drive impactful changes to processes and/or training materials

Your profile

• At least 3 years of instructional design experience building interactive trainings for both eLearning, virtual, and ILT formats
• Experience with online learning tools, such as Articulate360, Lessonly, or other LMS systems strongly preferred
• At least 2 years of experience delivering trainings (preferably for a Customer Support role, but not mandatory), workshops, and/or courses
• At least 2 years of experience of utilizing a project management tool such as Asana
• At least 2 years of building relationships and communicating with stakeholders to assess and re-assess training priorities
• Exceptional time management with proven ability to deliver quality materials against tight deadlines
• Unflappable calm in the face of frequent changes to requests, deadlines, and priorities
• Team player who can communicate and collaborate effectively with others; provide compassionate, constructive feedback to colleagues; pitch in and proactively help colleagues whenever possible
• Strong visual design skills with a passion for creating great learning experiences
• Excellent written and verbal communication skills
• Self-motivated with the ability to work independently
• Able and willing to travel to training events if needed
• Claims and/or training in a BPO environment are strongly preferred

The Phoenix base salary target range for this full-time position is $70,000-$78,000 + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your work location during the hiring process. Please note that the salary range listed in this posting reflects the base salary only, and does not include bonus (if applicable), equity, or benefits.

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