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We are recruiting for Motor Insurance Claims Handlers to join our growing in-house Credit Hire Teams.

You will be provided with Training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indictors, and you will receive an annual review and an opportunity to be rewarded with an annual bonus.

We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed and training requirements achieved)

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  Ensure work is proactively managed through the use of outbound telephone communications and emails,
• Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
• Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
• Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).

• Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.

• Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.

• Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.

• Developing and maintaining effective relationships with colleagues and business partners.

• Pro-actively managing personal training and development requirements.

• Undertaking general claims tasks, as required.

• Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly

• Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.

• Good customer service and communication skills
• Team player, willing to assist others,
• Ability to work with flexibility in a proactive and busy team
• Willingness to develop self and new skills
• Use of MS Office applications,
• Experience of Telephony desirable,