Trainee TP Claims Handler (Protocol Credit Hire) Chelmsford, England
Markerstudy
Full Time
Chelmsford, England
21000 - 25000 GBP ANNUAL Today
Job description
Overview:
You will be responsible for handling Credit Hire Protocol claims. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the agreement is adhered too.
Claims Handler - Credit Hire
We are recruiting for Motor Insurance Claims Handlers to join our growing in-house Credit Hire Teams.
You will be responsible for handling Credit Hire Protocol claims. The goal is to swiftly determine liability and pro-actively handle the credit hire element of the claim to ensure the agreement is adhered too.
You will be provided with Training and support to enable you to do the job and a Personal Development Plan. Performance is measured against several Key Performance Indictors, and you will receive an annual review and an opportunity to be rewarded with an annual bonus.
We offer a blend of home and office working with a pattern of 1 day in the office per week (once probation passed and training requirements achieved)
Responsibilities:
Ensure work is proactively managed through the use of outbound telephone communications and emails,- Managing claims caseload in accordance with the Markerstudy claims philosophy, claims handling procedures and service levels.
- Adhering to agreed personal authority limits, referring to line manager for authorisation where activity exceeds such limits.
- Ensuring compliance with all regulatory requirements (including “treating customers fairly” principles).
- Responding promptly and pro-actively to incoming telephone calls and correspondence by use of telephone, e-mail and letter.
- Controlling claim cost by achieving most economical settlement, through pro active use of the telephone making outbound calls, good use of liability and quantum arguments and effective negotiation.
- Maintaining good file discipline and accurate reserves, together with an effective diary system which ensures that cases are reviewed on a regular basis.
- Developing and maintaining effective relationships with colleagues and business partners.
- Pro-actively managing personal training and development requirements.
- Undertaking general claims tasks, as required.
- Where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- Where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met.
- Good customer service and communication skills
- Team player, willing to assist others,
- Ability to work with flexibility in a proactive and busy team
- Willingness to develop self and new skills
- Use of MS Office applications,
- Experience of Telephony desirable,
