Neighbourhood Officer Cambridge, East of England, England
Job description
We are Places for People, we build homes and manage communities where everyone is welcome and everyone can thrive, we are placemakers.
We want you to join the Places for People Group and the 11,000 other colleagues on our journey; colleagues who have helped to build, manage, maintain places that people are proud to call home and stay active in. How do we do all this? We surround ourselves with customer focussed people, supportive people and caring people. Our people live and breathe our SPIRIT values; we are the place for spirited people.
More about your role
Your role with us will be to provide an excellent level of customer service to our clients on a patch within Cambridgeshire. You will be responsible for managing tenancies on your own patch by using early interventions. You will work closely with the Neighbourhood Team, including Neighbourhood Wardens, Anti-Social Behaviour Officer and Revenue Officers in carrying out regular visits to address any potential breaches of tenancy and identify any issues on your patch.
You will deal with any potential complaints received, this may include reports of anti-social behaviour, noise nuisance, property condition and environmental issues. You will be responsible for enforcing tenancy conditions accordingly whilst working with other members of staff to ensure this is understood. You will work closely with our customers and offer advice in order to help promote positive behaviour in our communities.
This is an agile homebased role where you will work from home be travel to our Huntingdon communities as required.
Please note this is a fixed term role due to end in June 2024
Please download the attached job description for further information
More about you
You will have worked in previous roles where a high standard of customer service is key. You should be comfortable dealing with people from a range of backgrounds with an ability to tailor this based on the needs of the person. You should have experience building important relationships, both internally and externally.
Experience in a busy administrative role with the ability to multitask and prioritise workload is essential, and a working knowledge of social housing would be desirable but not essential. Experience working with the community particularly vulnerable individuals would be beneficial for this role, however full training would be given to the successful candidate. For this role we require an individual with a positive can-do attitude with a desire to help the community and make a difference.
Please note: Candidates must hold a full valid driving licence with access to their own their own vehicle.
The benefits
We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.
We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include:
- Excellent holiday package and rewards
- Pension with matched contributions
- Training
- Extra perks including huge discounts and offers from shops, cinemas and much more.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please call the recruitment team on 01772 666555.
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
