Trainee Motor Claims Handler Norwich, England
Job description
We help the world see new possibilities and inspire change for better tomorrows. Our analytic solutions bridge content, data, and analytics to help business, people, and society become stronger, more resilient, and sustainable.
Are you looking for a new challenge with the ability to progress your career and become part of an innovative company? If yes, then we have the perfect opportunity for you.
We are now looking for several Trainee Motor Claims Handlers to join our company, which is recognised by Forbes as a World’s Best Employer and Best Employer for Women.
You could have the chance to train as a Motor Claims Handler, learning claims administration and an introduction into claims handling. The role will predominantly be office based whilst in training with the ability to work hybrid once training has been signed off.
Responsibilities include
- Handle inbound and outbound calls, including transferring.
- Create new claims on the systems where applicable, including highlighting duplicate claims.
- Complete bulk upload spreadsheets distribute, and action responses where required.
- Post triage, redirecting correspondence where required and data extracting onto the file with heightened attention to detail/accuracy.
- Manage own case load efficiently to achieve monthly targets individually and as part of a team, whilst also maintaining a high standard of quality to meet both internal and external audit requirements.
- Correspond with all relevant parties via telephone, email, or letter whilst ensuring to deliver professional standards of customer service to internal and external customers.
- Manage the repairs or total loss of the claimant’s damaged vehicle, liaising with companies, engineers and/or garages whilst proactively challenging timescales that are not being met accordingly.
- Request claim documentation and investigate the circumstances surrounding the claim accident to make an informed decision on liability and indemnity.
Core Benefits
- 25 days holiday plus Bank Holidays and Wellbeing time
- Smart casual dress
- Participation in the discretionary bonus scheme
- Opportunity to opt into flexible benefits (at a cost to you) including Private Medical Insurance and Travel Insurance
- Access to learning and development resources – including LinkedIn Learning, Coursera, Lean Six Sigma training and exams
- Free yearly eye test and discount on new frames and lenses
- Barre, Yoga, Pilates & Mindfulness virtual classes
- Plus more!
#LI-ME1
- Accuracy / Attention to detail
- Ability to embrace change
- Computer Literate
- Confident decision maker
- Customer Service
- Communication
- Determination
- Enthusiasm
- Organised
- Patience
- Target driven
- Teamwork
- Telephony
- Willingness to Learn
Additional Information
In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.
For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.
Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale. We’re 9,000 people strong, committed to translating big data into big ideas. We help others see new possibilities and empower certainty into big decisions that impact individuals and societies. And we relentlessly and ethically pursue innovation to help move our customers, and the world, toward better tomorrows.
Everyone at Verisk—from our chief executive officer to our newest employee—is guided by The Verisk Way, to Be Remarkable, Add Value, and Innovate.
- Be Remarkable by doing something better each day in service to our customers and each other
- Add Value by delivering immediate and sustained results that drive positive outcomes
- Innovate by redefining what’s possible, embracing challenges, and pushing boundaries
Verisk Businesses
Underwriting Solutions — provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions — supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions — offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions — provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions — provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions — delivers data and insights to improve the reach, timing, relevance, and compliance of every consumer engagement
Verisk Maplecroft — provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.
http://www.verisk.com/careers.html
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
