Customer Support Engineer Chesterfield, England
Aptean
Full Time
Chesterfield, England
33677 - 47034 GBP ANNUAL Today
Job description
Overview:
About the Role
Essential
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Customer Support Engineer
Location: Hybrid – Chesterfield, UK
About the Role
As the Customer Support Engineer your duties will be to support, diagnose and repair customer issues within various infrastructure solutions in alignment with the contractual obligations that are in place.
You will be working with an existing team of engineers and specialists, where your role will be to ensure that Service Level Agreement times (SLA’s) are achieved, and that downtime is kept to a minimum. You will interact with, customer, third-party partners and suppliers as / when necessary to resolve the issues that arise.
About you
We’re looking for an experienced CS engineer, with a minimum of 3 years working within the IT/Software industry. As our CS engineer you will have a strong customer focus and should possess excellent customer facing and communication skills too. Alongside strong multi-vendor networking, infrastructure, server and platform knowledge
Essential
- Windows Server 2012 onwards.
- Network and Infrastructure skills.
- Server Hardware Architecture (i.e. RAID etc.)
Desirable
- Knowledge of Draytek Routers
- Linux OS skills.
- PostgreSQL experience.
- Peripheral Hardware Understanding (i.e. network printers and scanners etc.)
What’s in it for you?
We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!
About Aptean
Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.
If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.
Learn from our differences. Celebrate our diversity. Grow and succeed together.
Aptean
www.aptean.com
Alpharetta, United States
TVN Reddy
$100 to $500 million (USD)
1001 to 5000 Employees
Company - Private
Computer Hardware Development
2012
