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Customer Support Engineer

Location: Hybrid – Chesterfield, UK

As the Customer Support Engineer your duties will be to support, diagnose and repair customer issues within various infrastructure solutions in alignment with the contractual obligations that are in place.

You will be working with an existing team of engineers and specialists, where your role will be to ensure that Service Level Agreement times (SLA’s) are achieved, and that downtime is kept to a minimum. You will interact with, customer, third-party partners and suppliers as / when necessary to resolve the issues that arise.

We’re looking for an experienced CS engineer, with a minimum of 3 years working within the IT/Software industry. As our CS engineer you will have a strong customer focus and should possess excellent customer facing and communication skills too. Alongside strong multi-vendor networking, infrastructure, server and platform knowledge

We are a fast growing yet established global software company. As an employer, we can offer you growth and development opportunities to cement your career. Alongside this, we offer a welcoming and diverse team and culture, made up of talented individuals all working in collaboration!

Aptean is changing. Our ERP solutions are transforming a huge range of global businesses, from food producers to manufacturers. In a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results. With over 2700 employees, 50 different products and a global client base, there’s no better time to advance your career at Aptean.

If you share our mindset, you can share in our success. To find out more about joining Aptean, get in touch today.

Learn from our differences. Celebrate our diversity. Grow and succeed together.