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Operations Manager

Full Time (6 month FTC)

Salary - £50,000 - £55,000

Location - Remote with travel to East Kent/Sussex

Interviews will take place on the 29th March

About the role

We at Connect Health are delighted to be recruiting for an Operations manager to join our established services in East Kent and Sussex, you will join our team of 15 Operations Managers nationally to lead and manage our NHS services.

The main purpose of the Operations Manager role is to:

• Plan and deliver services in line with customer expectations and contractual requirements.
• Ensure services are delivered in line with financial planning
• Support continuous improvement to improve value in healthcare
• Ensure that your team are equipped and supported to carry out their role.

We are dedicated to delivering the highest level of patient care, in the most efficient and cost-effective way, with re-investment to ensure services are sustainable. We are looking for a well-organised Operations Manager, to motivate and lead their team using their inspiring leadership skills to enable the team to deliver quality clinical care for patients with Musculoskeletal conditions.

You will lead a regional leadership team of Clinical Leads and Team Leads who line manage an energetic multi-disciplinary team of physiotherapists, osteopaths, sports therapists, podiatrists, doctors, and nurses delivering expert clinical care serving the area.

The Operations Manager will need to be organised, consistent and lead by example. Attention to detail and leadership style will be key factors influencing success. Being present and visible to direct reports and the wider business is an essential element of the role, including as a point of escalation to effectively manage service issues as they happen. Being physically present in the defined region is of paramount importance in the role to attend customer/commissioner meetings, visit services, and engage team members as a visible and present leader. However, the role is hybrid and home working when appropriate is encouraged to achieve an excellent work life balance.

Main Duties of the role:

• To deliver Connect Health services within a designated area in line with the contractual requirements of the customer
• To produce area/service performance reports in line with business requirements
• To help implement the organisations operational strategy
• To identify and pro-actively manage operational risks to effective and efficient service delivery
• To establish effective customer relationships that lead to organic growth opportunities for Connect Health’s Business development team
• To drive improvement by implementing service specific quality improvement initiatives
• To deliver contracts in line with budget plans

Who we are looking for:

• A strong collaborator able to co-create solutions and solve problems by using cross-business relationships
• Commercially astute individual, mindful of the financial and people based impacts on performance that come with providing clinical service
• An inspirational and accountable leader, able to promote the organisation’s vision and goals and create a roadmap to achieving them whilst striking a balance of performance and wellbeing
• An ability to identify and implement the requirements for effective service delivery via effective contract management and demand/capacity planning.
• The individual will be able to manage risks in relation to health and safety, patient safety and work in compliance with regulatory guidelines
• Able to present and interpret performance related data using established methods to drive continuous improvement and effective change management

For full details of the responsibilities of this post and the key performance indicators, please refer to the Job Description.

About Connect

Connect Health is the largest, independent provider of integrated community MSK (musculoskeletal) and physiotherapy services in the UK (including orthopaedics, pain, rheumatology, and occupational health) serving over 450k NHS patients per year across 52 CCGs and 100+ businesses. We provide bespoke occupational services to companies and organisations, large and small. We’re also a trusted and longstanding provider of numerous integrated community service contracts across the country for the NHS.

We’ve been treating patients with MSK disorders to keep them moving and improve their quality of life for 30 years, which means that our systems and approaches are designed to facilitate great care for patients with MSK conditions. We have one vision, and that is to help people improve their quality of life. It’s why we exist and it’s what we care passionately about. Our services are wholly designed to focus on the patient experience and what really makes a difference to them. Being seen in the right place, at the right time, by the right clinician. It’s exactly what a patient wants, and it’s helped countless people improve their quality of life.

Why work for Connect Health?

We are dedicated to Continuing Professional Development (CPD) and rewarding our colleagues. We continue to reward our staff with competitive salaries and a great range of employee benefits. These include:

• Up to 30 days holiday (plus public holidays)
• option to buy additional annual leave
• an additional day off for your birthday
• online discounts portal
• employer pension contributions
• salary sacrifice schemes
• an employee assistance programme
• performance related pay rewards
• team building/away days

These benefits are our way of saying thank you to our colleagues.

“The best thing about Connect Health? For me it’s the opportunity to develop and be part of an organisation that aren’t afraid to innovate whilst keeping the patient at the centre of everything we do.” – Connect Health MSK Clinician, Spring 2022