Trainee District Inspector Bristol, England
Job description
New opportunity for a District Inspector to join our Network team here at Bristol Water.
What will you be doing?
This is an interesting and varied field-based role, where you’ll be out and about dealing with everything from day-to-day operations of getting water to customer’s homes, attending customer’s property to carry out investigations, resolving billing enquires, making accurate diagnosis of Network problems and monitoring our various operational Network stations.
Day to day you’ll be…
- Supporting customer enquiries and complaints focusing on a prompt and satisfactory resolution, helping us to achieve our customer service targets.
- Investigating and making accurate diagnosis of Network problems.
- Investigate customer contacts both commercial and domestic with billing enquires at the customers address.
- Providing both internal and external customers with a professional and customer focused service.
- Playing a key role in the Incident Response Team.
- Installing or maintaining water billing meters to assist in the accurate issue of water bills/collection of revenue and leakage control.
- Resolving a wide variety of customer issues with our Network systems whilst ensuring we meet our demanding service standards.
- Supporting service and main laying activities, as well as tracing supply pipes.
- Attending customer’s properties to carry out investigations on water pipes
- Resolving billing enquires linked to water usage
- Investigating and problem-solving faults on the Bristol Waters mains Network so that the remedial action can be taken
- Supporting with water quality resolutions within the potable network
- Supporting key stakeholders elsewhere in the business to deliver on all of our targets
What we’re looking for...
This is a customer facing role, so you will need strong customer services skills and you’ll be passionate about providing quality service to the local community.
- Good problem-solving skills
- Excellent customer skills, with effective communication and interpersonal skills.
- Computer literacy and familiarity with basic software packages.
- Hardworking and self-motivated with the ability to build trust
- Adaptable and able to learn new skills
- Flexible team player with excellent time management
- Able to work methodically and use your own initiative to resolve problems and meet deadlines.
- Understanding of Health & Safety
- Able to confidently work on your own and as part of a team during large incidents
All the training that you will require to progress within the role will be provided.
You will be required to participate in a 24-hour stand-by rota and be prepared to work outside normal working hours.
As you can imagine, the work is physically demanding, whether you are operating valves, locating leaks, or carrying out routine monitoring and maintenance, so a reasonable level of fitness is required.
A company van is provided for business use only, therefore a full driving licence is essential.
Above all, you will need to demonstrate our competencies and core values: TRUST, SUPPORT, ACCOUNTABILITY, RESPECT, PROFESSIONALISM, PRIDE and AMBITION.
What’s in it for you?
As well as a challenging, friendly environment and a great opportunity for development, the role offers:
- 23 days holiday + bank holidays (option to buy and sell)
- 5% Bonus
- Pension: We put in 8% if you put in 4%
- Flexible, supportive friendly working environment
- Access to flexible benefits and discounts via our portal
- Free onsite parking when you’re in the office
Since 1846, we’ve been making people healthier and the economy stronger. We’ve served generations of families and will serve generations to come.
We’re here to have a positive impact on people and the planet for generations. We don’t just give people water - we keep them healthy and help them grow. We work around the clock, testing our water hundreds of times every day.
We take this same view with our 600 employees, we don’t just give them jobs in water, we keep them healthy and help them grow.
The best of both worlds
We’re one of the smallest water companies in the UK. Being small means we’re nimble and can achieve things quickly for our customers and our people.
But while we’re small, we’re also part of a larger family. In June 2021 we became part of the Pennon group, which also owns South West Water and Bournemouth Water.
This means that as part of our team, you’ll get the best of both worlds – the dynamism and fast pace of a smaller company, along with the security and breadth of opportunity that comes with being part of a large organisation.
