Trainee Careers Advisor (Phone and Digital) Remote
Job description
Employment: Fixed Term Contract (6 Months)
Hours: Part-time 30 hours per week
Location: Home/Leicester
Salary: Grade 3 (£20,750 - £22,500) pro-rata for part-time
Closing Date: 23rd April 2023 (position will close as soon as sufficient applications are received)
What are we looking for?
Futures are recruiting for a Trainee Careers Adviser to work as part of the Future Contact Centre (FCC) Team within the Leicester team providing support for careers information, advice and guidance (IAG) to customers via the National Careers Helpline. Work will be carried out through individual consultations via email, online chat, social media or telephone.
As a Trainee Careers Adviser, you'll need to:
- provide first line impartial careers information, advice to young people and adults via the telephone, e-mail or webchat
- interview people one-to-one to discuss their career or education options
- listen to their ideas and career aims
- identify skills gaps and how to deal with them
- help clients identify and consider the range of choices available to them and outline possible ways forward
- help clients develop their own career management skills
- provide advice on suitable courses, training and possible funding options
- work effectively and flexibly within a team
- discuss with clients how to overcome any barriers to reaching their goals and refer them to other agencies for advice where appropriate.
- engage in continual quality improvement processes, as defined by Futures, and maintain quality standards appropriate to the post
- Convert customer contact into full IAG sessions to refer to the Face to Face teams or via the Contact Centre
You may cover issues such as:
- options for suitable careers
- how to write a good CV and cover letter
- the job application process
- the current labour market
- skills development
A full overview of the key responsibilities can be found here in the Job Description and Personal Specification.
Copy and paste the below link into your browser:
https://www.the-futures-group.com/fg/files/Trainee Careers Adviser FCC JD FTC 6 Months.docx
How to apply:
To apply, please submit an expression of interest that explains why you feel you would be suitable for the role to [email protected].
Your supporting statement will be used for shortlisting so please ensure to attach this to your application. Applications received without a supporting statement may not be considered.
If you have any questions or would like to discuss this role further, please contact James Fernandes, Contract Manager.
Who Are We?
At Futures, we support people and businesses to develop, grow and be the best they can be. Rated by Ofsted as Outstanding, all of our services are clear, enterprising and bespoke. We are leading a change in career support that focuses on the whole person not just the job applicant. There is more to life than just a career. So our mission is to be at the forefront of careers advice, skills and support that turn ambition into a successful career and fulfilling life. At Futures, our company-wide values underpin who we are and what we do, and it’s essential that all colleagues share these.
- Have passion
- Do the right thing
- Make a difference
Join our team and help us make a difference to people’s lives.
What can we offer?
- Pension Plus Plan: Automatic enrolment into the People’s Pension scheme with 5% employer contribution and 3% employee contribution
- Holidays: 25 days Annual leave + 8 Bank Holidays during first year of service increasing to 30 days after 5 years and 33 days after 10
- Westfield Health insurance: Covering optical and dental appointments and 24/7 counselling and advice
- Westfield Rewards: Access to special offers on goods and services from 450 leading online and high street retailers
- Holiday Plus: Opportunity to buy additional leave after a year’s service
- Travel Schemes: Schemes with Nottingham City Transport and Tram network to provide discounted rates for regular bus and tram travel
Disability Confident
As a Disability Confident employer we undertake to interview disabled people who meet the minimum essential criteria as detailed on the person specification. If you have a disability please make this known in your application.
Safeguarding
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and we expect all staff to share this commitment and undergo appropriate checks prior and during employment.
GDPR
Your personal data will be used to process your employment application, successful candidates’ data will be held under the company’s General Data Protection Policy details of which will be made available upon the offer of employment. Unsuccessful candidate’s data will be held for a period of 12 months upon which it will be destroyed.
