Outreach Adviser - Ilkeston 37 hrs per week Ilkeston, England
Job description
Job Opportunity:
Outreach Adviser
(trainee role available)
Hours: 37 hours per week
Salary: £22,820 to £25,038 per annum, dependent on experience
Contract: Permanent
Base: Ilkeston (travel throughout Amber Valley and Erewash required)
We have an exciting opportunity for an outreach adviser to join our existing advice services team who deliver advice to the public on a wide range of issues in outreach settings across Derbyshire. The post will be based in our Ilkeston office, providing both face to face and telephone advice, with travel across Amber Valley and Erewash to remote outreach locations in GP surgeries and other community venues. There is flexibility in this role which allows for some remote/home working where appropriate.
Applicants need to be computer literate and must be confident in working to performance targets. Good communications skills, both written and verbal are essential in the role, as is excellent customer service skills with a non-judgemental approach. A background in advice giving, energy and/or welfare benefits is desirable but not essential. Full training, support and coaching will be provided.
Terms and conditions Annual leave: 35 days annual leave per year, including Bank Holidays and four days Christmas Shutdown. Additionally, there is a long service leave of 1-5 days after 4-8 years’ service. We also offer an annual leave purchasing/selling scheme. Pension: Auto enrolment into an approved pension scheme. 6% contribution by the organisation, 2% contribution from staff member. Sick pay: 3 months full pay and 3 months half pay (dependent on length of service). Other benefits: Employee assistance programme, including perks.
At Citizens Advice Derbyshire Districts we provide free, confidential, impartial and independent advice and information on a wide range of subjects. We value diversity, promote equality and challenge discrimination. We encourage and welcome applications from people of all backgrounds. The successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and the background and circumstances of your offence. Please get in touch to see our policy on DBS checks.
To view and download the recruitment pack visit: www.citizensadvicederbyshiredistricts.org.uk/get-involved/join-our-team/
Closing date: when a suitable candidate is found
Interviews: TBA
Job Type: Full-time
Salary: £22,820.00-£25,038.00 per year
Schedule:
- Monday to Friday
Work Location: One location
