Traffic & Operations Specialist London, England
Job description
JOB DESCRIPTION: Traffic & Operations Specialist
Internally, this role will be known as Resource Planner
WHO ARE WE?
The bigger picture: DEPT® is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, TikTok, eBay, ASOS, Zoopla, Twitch, Patagonia and many, many more.
Our team of 4,000+ digital specialists across 30+ locations on five continents deliver pioneering work on a global scale with a boutique culture. We live and breathe our 'big enough to cope, small enough to care' ethos, providing an inclusive, supportive and an exciting place to accelerate your career.
This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands' business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company.
JOB PURPOSE
As a Resource Planner you will have a view of the entire creative output of the agency, from paid social campaigns, to chatbots and augmented reality lenses. In this key operational role, you will sit in our Production and Resourcing department, alongside our team of Producers, reporting into the Senior Resource Manager.
You will assist a Senior Resource Manager with running weekly meetings with various teams in the agency and resourcing for the Account Planning, Strategy, Tech and Media departments. You will source and book Freelance resource, working with our internal roster as well as external Recruitment partners. You will be responsible for sending timesheets and processing reminders as well as flagging resource capacity across the DEPT network. You will be trained to use Harvest and Forecast systems and expected to own the administrative management of these tools.
You'll be a highly motivated and exceptionally organised person, with an appreciation for design and creativity. You will be able to work well in a fast-paced environment and be a great communicator. The role will involve being able to gather information from lots of people and processing quickly and clearly. You'll be able to assist / cover Senior Resource Manager, quickly understand the needs of a project and match them with the skills of our Creative Planners and Designers. Roles overlap and blur at DEPT® so you'll get to know the individual skills and working style of every Designer and Creative Planner in depth, ensuring we can assemble the right team for the job.
KEY RESPONSIBILITIES
The role of the Resource Planner is exciting and fast-moving. In this role, you will:
- Manage the flow of account, strategy, media and tech work through the agency by ensuring a good match between the brief/task and the resource you assign.
- Maintain an accurate understanding of all current and upcoming creative projects
- Work with Account Planners, Heads of Tech, Strategy and Media to assemble the right team
- Plan resource allocation based on quarterly long term planning, fortnightly resource meetings and daily adjustments
- Review daily workloads and ensure all resource has the optimum allocation
- Communicate assigned workload and any changes to relevant teams and individuals
- Source, book and manage freelancers
- Report on project status, workloads and timelines
- Provide training on essential project management tools used by the agency including Forecast and Harvest.
- Ensure all staff are logging time and timesheets
In addition, you will:
- Work with the team to maintain a roster of excellent freelance contacts
- Maintain effective, professional relationships with team members and colleagues
- Participate in team training/meetings and events when asked
SKILLS AND PREVIOUS EXPERIENCE
Essential:
- Experience at a digital/creative agency
- Ability to remain calm and focused under pressure and work under tight deadlines
- Ability to manage multiple stakeholders
- Excellent organisational skills and a high attention to detail
- Experience working with scheduling and workflow management software
- Ability to react quickly within a fast-paced environment
- Excellent written and verbal communication skills
- Advanced Internet research and problem-solving skills
- Excellent time management skills
- A love for learning new things and exploring new formats
Nice to Have:
- Experience with social media marketing, understanding its potential and its limitations
- Experience resourcing tech projects
- Knowledge of video and stills production
HEALTH, WELLBEING & BENEFITS:
- Possibilities to do what you do best and to develop your skills further with training development and certifications
- A flexible, hybrid working policy
- The choice of medical healthcare providers (Bupa or Medicash)
- 25 days holiday plus bank holidays and your birthday off each year
- Company pension scheme
- EAP scheme
- Ride to work scheme
- Enhanced family friendly policies
- Buddy Program: You will be paired with a 'Buddy' to help you through your first weeks' at DEPT®
- Annual trip to the DEPT® Festival in the Netherlands: a chance to meet other people in DEPT®, see great talks from industry leaders, and have an all-expenses-paid weekend of fun!
- Global Annual DEPT® Cares Day which cadets can donate their skills to support local charities
- Other soft benefits including, refreshments provided in the office and a social calendar with weekly and monthly events on a team and agency level
DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.
