Tour Guide Bolney, England
Job description
Bolney Wine Estate in West Sussex is one of the pioneers of the English wine industry and has been a family business since 1972. We are a producer of premium English still and sparkling wines.
At the Estate we welcome thousands of visitors a year for vineyard and winery tours and corporate events and to our on-site café, bar & restaurant.
Bolney is growing successfully, and looking for enthusiastic individuals to support our continued growth and forward-looking culture.
Bolney are looking for both full time or part time Tour Guides to support the team.
Requirements
Duties to include:
- Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
- Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
- Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
- Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
- Being a ‘day-maker’ and delivering an exceptional customer experience.
- Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
- Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
- Operate and reconcile the Tour and Shop tills for sales and end of day operations
- Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
- Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
- To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
- Attend outside events on behalf of Bolney Wine Estate as required.
- Anything else that may be reasonably asked of you.
The role could involve weekend working, evening work may be occasional and a willingness to work to flexible working patterns.
Essential Qualifications / Experience:
- Computer literate
- Interest in and knowledge of viticulture and winemaking
- A confident outlook when dealing with customers face to face and a can do attitude
- Strong communication skills. Sound computer skills to use our retail POS system, Word, Excel, internet and email.
- Driver’s License essential due to location
Benefits
Competitive salary, dependant on experience.
