Tour Guide

Tour Guide Bolney, England

Willow HR
Full Time Bolney, England 19000 - 21000 GBP ANNUAL Today
Job description

Bolney Wine Estate in West Sussex is one of the pioneers of the English wine industry and has been a family business since 1972. We are a producer of premium English still and sparkling wines.

At the Estate we welcome thousands of visitors a year for vineyard and winery tours and corporate events and to our on-site café, bar & restaurant.

Bolney is growing successfully, and looking for enthusiastic individuals to support our continued growth and forward-looking culture.


Bolney are looking for both full time or part time Tour Guides to support the team.

Requirements


Duties to include:


  • Conduct tours of Bolney Wine Estate to the specification provided. Understanding the history of Bolney, current practices and providing a brief on the Estate’s health and safety (script and training provided).
  • Set up and clear down all areas used in order to deliver the tour as specified at the start and end of each tour.
  • Ordering stock from the Warehouse to replenish stock in Tour Room and Shop when required.
  • Reporting to Tours Manager, relay back to management on trends and areas we can improve on.
  • Being a ‘day-maker’ and delivering an exceptional customer experience.
  • Helping in the shop and café to assist and serve customers, when necessary, under direction of the Hospitality Manager.
  • Perform sales function after the tours of wine and other shop goods that maximise the returns from the tours as a priority.
  • Operate and reconcile the Tour and Shop tills for sales and end of day operations
  • Be an expert in Bolney wines, promoting wine sales as a priority and upselling other shop products within the shop and café when required.
  • Being well presented at all times and offer a warm and open welcome to all visitors to Bolney Wine Estate.
  • To establish and maintain good working relationships with colleagues and departments throughout Bolney Wine Estate.
  • Attend outside events on behalf of Bolney Wine Estate as required.
  • Anything else that may be reasonably asked of you.


The role could involve weekend working, evening work may be occasional and a willingness to work to flexible working patterns.


Essential Qualifications / Experience:


  • Computer literate
  • Interest in and knowledge of viticulture and winemaking
  • A confident outlook when dealing with customers face to face and a can do attitude
  • Strong communication skills. Sound computer skills to use our retail POS system, Word, Excel, internet and email.
  • Driver’s License essential due to location


Benefits

Competitive salary, dependant on experience.

Tour Guide
Willow HR

www.willowhr.com
Shrivenham, United Kingdom
Unknown / Non-Applicable
Unknown
Company - Public
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