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Requisition ID: req43520

Job Title: Integration Officer

Sector: RAI

Employment Category: Fixed term until 25 June 2025

Employment Type: Full time (37.5 hours)

Salary: 32,700 per annum

Location: South West England (Bristol, Plymouth, Gloucester or Swindon) (remote plus local travel approx. 50% of time) Candidates must be based in South West England)

Job Description

Since 1933, the International Rescue Committee (IRC) has developed unparalleled expertise in responding to emergencies and helping uprooted communities to rebuild. Founded at the request of Albert Einstein, the IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster.

The International Rescue Committee UK is part of the IRC global network, which is on the ground in more than 40 countries, providing emergency relief, relocating refugees and rebuilding lives in the wake of disaster. Through over 20 regional offices in cities across the United States, the IRC also helps refugees resettle in the US and become self-sufficient.

The IRC is committed to a culture of bold leadership, innovation in all aspects of our work, creative partnerships and, most crucially, accountability to those we serve. The IRC is a tireless advocate for the most vulnerable.

IRC UK

IRC UK was established in London in 1997 to support the organisation’s global activities and particularly to diversify its donor base and be able to better advocate with European policy-makers on behalf of the people we serve. Since its establishment IRC UK has grown rapidly and is now acknowledged for its high-quality project management, technical expertise in governance and rights and economic recovery, and innovative thinking on early recovery and gender-based violence. IRC UK comprises approximately 230 staff. The IRC UK launched in 2021 its first programme in the UK, working in partnership with local councils, to provide integration support to refugees in England.

The IRC also has offices in Berlin, Bonn, Brussels, Geneva and Stockholm.

The Purpose of the Role

The Integration Officer will serve as a case manager to refugee clients enrolled in ‘Refugee Employability Programme’ (REP) with the goal to support refugees in attaining self-reliance and developing refugee employability. The Integration Officer will be the main point of contact for clients enrolled in the project, delivering one on one and group integration activities.

Key Working Relationships:

The position reports to the REP Senior Integration Officer. The position works closely with the other Integration Officers.

Key Accountabilities

• Facilitate Orientation for Newcomers group sessions virtually and in person on everyday life in the UK for refugee service users.
• Respond to service users’ communication over different means including phone, email, whatsapp and carry out eligibility checks.
• Recruit, screen and enrol eligible service users and undertake a needs-based assessment to understand the service user’s personal circumstances, barriers to employment, skills and ambitions to create a tailored personal development plan for service users.
• Support service users in accessing and registering for different services and provide advice and signposting to publicly available services and advice.
• Provide regular follow-up and coaching to service users through phone, email, face-to-face and virtual meetings, and ensure service user’s interaction is documented.
• Review and update the service user’s Personal Development Plan regularly (at least once every 20 days) to document progress and additional support.
• Input service user’s information in the CRM and assist with tracking and reporting and administering assessments.
• Facilitate peer mentor trainings and oversee matching between mentors and mentees.
• Facilitate leadership training virtually and in-person in collaboration with IRC’s partners.
• Ensure timely and accurate compliance with all reporting requirements, including database management, case notes, and file maintenance.
• Support with language needs of service users when required, to ensure they are able to access the project’s services.
• Effectively collaborate with external partner organisations and internal coworkers;
• Research and identify services and resources that enable service users to meet their short and long-term goals and facilitate external referrals.
• Assist with project logistics, such as setting up the training rooms or events, and preparing participant materials.

Essential

• Minimum two years related professional experience working with refugees, migrants or other vulnerable populations in providing case management support;
• Strong case management or social work experience working with refugees providing integration support in the South West of England.
• Extensive knowledge of the South West region and its local context related to refugees.
• Excellent written and oral communication skills: the ability to communicate effective with colleagues and clients in English.
• The ability to conduct workshops and learning activities in a multi-cultural, multi-lingual setting;
• Experience in providing one-to-one support and coaching.
• Solid diplomatic and networking skills: the ability to effectively manage a variety of internal and external relationships;
• Ability to handle confidential documents and sensitive information;
• Proficiency in using Microsoft Office, experience leading meetings or trainings via online platforms such as Microsoft Teams, Zoom, Skype;
• Solid organisational skills with the ability to juggle multiple tasks, set priorities, effectively manage time, and meet deadlines
• Ability to work as part of a team and Ability to travel regularly throughout the service delivery area.

Desirable

• Awareness/knowledge of safeguarding and protection of vulnerable people procedures, especially with adults with specific needs.
• Knowledge using salesforce or other similar CRM systems.
• You must have the right to work in the UK. You must be based in the South West of England.

We encourage interested candidates to apply promptly, as applications will be reviewed on a rolling basis. We aim to fill this position expeditiously and will prioritise early submissions.

IRC UK strives to be an equal opportunities employer. IRC UK is committed to equality of opportunity and to non-discrimination for all job applicants and employees, and we seek to ensure we achieve diversity in our workforce regardless of gender, race, religious beliefs, nationality, ethnic/national origin, sexual orientation, age, marital status or disability.

IRC UK welcomes applications from all candidates, including underrepresented groups and refugees who have the right to work in the UK.

IRC UK will ensure that individuals with disabilities are provided reasonable adjustments to participate in the job application and/or interview process, and for essential job functions if appointed to a role. Please contact us if you may need such adjustments.

If you have any questions or need assistance with the online recruitment process, please contact the UK HR team at [email protected]

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