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We have a fantastic opportunity for a Permanent Customer Service Advisor based at the MOD at Whitehall headquarters in London, delivering facilities and estate management services.

Customer Service Advisor play an important role as a member of the Front of House team, this role is seen as crucial to the overall success of the operation of the contract. The Customer Service Advisor’s role will, over time, encompass all of the Front of House services by successfully completing multiskilling training provided.

The standard hours of work are 37.5 Per Week

Work-life balance and flexibility are key for our success. We empower our people to make choices that are right for them, with hybrid, part-time and flexible work patterns. And with a network of offices across the UK, we’re open to discussing working options that suit you.

You will be responsible for:

• Provision of an efficient reception service, welcoming visitors to the Main Building and providing advice and information regarding the range and levels of facilities within the building. Staff will be required to assist customers concerning the whereabouts of MOD staff and departments within the building.
• Answering calls from building users, categorise the calls in accordance to the priority and contract and to forward to the appropriate service provider. To follow up all urgent, H&S and security tasks and to ensure satisfactory completion. Calls are also taken to book meeting rooms, functions, conferences and exhibitions ensuring that all spaces are efficiently and effectively used to meet the customer’s requirements and achieve their objectives.
• Management of issue/collection of meeting room keys, monitoring meeting room use and to administer the use of business suite area.
• Staff are required to work on a rota basis between the hours of 8am and 6pm.
• Responsible for ensuring H&S standards are achieved across the contract.
• This role will also support both local and business zero carbon programmes, working towards zero carbon in a strategic and lean manner as and where it is appropriate.

What makes this role unique is the opportunity to keep this prestigious historic building running smoothly, ensuring it is secure, safe, clean and compliant.

We want to hear from you if you have:

Experience in Customer Services and/or reception, concierge within a high-profile environment.

• Team player but with the ability to work on own initiative.
• Flexible attitude to a changing environment.
• Being able to work in a team.
• Able to communicate at all levels.
• Friendly and tactful personality.
• Being able to handle difficult situations.
• Ability to remain calm under pressure.
• Good timekeeping
• Please note, Security clearance will be required for this position

What we offer you:

When you join us, we can offer flexibility, career development, a choice of benefits and support that help you through all life’s ups and downs. It’s the reason why Investors in People put us among the top 1% of employers and we have a competitive reward and benefits program

• Career Development - Exceptional development and progression plan
• Pension – Generous Pension scheme which we will contribute to
• Holidays - Minimum 24 days holiday + Bank Holidays
• Choices - Our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership
• Save with Amey - Our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers
• Social Value - You’ll get2 Community Involvement Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives

We embrace difference and support individuals to work in ways that work best for them.

We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected.

At Amey, you have freedom to perform because we know if nothing holds you back, together, we can be extraordinary.

Who is Amey?

• We are at the heart of modern Britain, helping the economy to grow by designing, maintaining and transforming the nation’s strategic assets.

• Our 11,000 people are behind the critical services the country relies on every day.

• Our unique engineering and operations experience, together with data driven insight from our consulting business, delivers better results for our clients.

• We are trusted partners of Government – both national and local – managing assets and complex projects that are vital to the sustainable growth of the country.

To find out more take a look Amey

Application Guidance

Amey is committed to Inclusion and Diversity. We welcome applications from all suitably qualified candidates, regardless of their race, gender, disability, religion/belief, sexual orientation or age.

Please contact our recruitment team at [email protected] to discuss any access needs and reasonable adjustments that may be required at any point during the recruitment process.

Apply today – We are excited to hear from you!

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Job Reference: AM32712